Customer Success Manager (m/f/d)
At a glance
Manager-level Customer Success role at Variosystems AG. Mendrisio · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the daily contact for your assigned customers, resolving issues with clear, practical communication
- Move customer orders from quotation through after-sales using SAP and ticketing platforms
- Keep customers informed with accurate updates and documentation throughout the order lifecycle
- Monitor CM1, CM2, cash flow, forecasts and delivery performance, then coordinate responses to emerging risks
- Set customer success goals, milestones and deliverables, working with TPM, Planning and CB to address disruptions
What you bring
- Professional experience in customer service, account management or order operations, ideally in a technical or industrial setting
- Practical familiarity with SAP, CRM and ticketing platforms
- Fluent written and spoken English and Italian; German is an advantage
- Clear communication, strong organization and the ability to prioritize under pressure
Who this fits
This role suits someone who can manage customer orders and relationships in a fast-paced, technical or industrial setting. The position is based in Mendrisio with a hybrid arrangement.
From the employer
Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems.
- Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
- Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
- Keep your customers transparently updated with accurate documentation and communication.
- Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
- Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
- Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.
- Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
- Hands-on knowledge of SAP, CRM and ticketing platforms.
- Clear communicator, structured mindset and high resilience under pressure.
- Strong organizational skills and the ability to prioritize in fast-paced environments.
- Fluent in English and Italian (written and spoken), German is a plus.
- Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
- A fast-moving environment where momentum is not lost in approval loops.
- Collaborate with colleagues and customers across countries, industries, and perspectives.
- A workplace shaped by technology, curiosity, and continuous improvement.
- Challenges with scale, depth, and enough complexity to keep you learning.
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