Customer Success Manager (PH - Makati)
Cartrack Open · verified Oct 28, 2026 At a glance
Manager-level Customer Success role at Cartrack. Makati.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Build plans to keep customers, secure renewals and grow existing accounts
- Learn key customers’ business needs and turn them into opportunities to expand accounts
- Handle contract discussions, renewals and escalations while safeguarding commercial interests
- Use account performance and churn signals to plan timely retention actions
- Lead and coach the customer success team, track its KPIs and share account insights with management
What you bring
- At least two years leading people or managing a team
- A bachelor’s degree in business, management, marketing or another related field
- A background in customer success, key accounts, client relations or another commercial role
- Evidence of retaining customers, growing accounts and increasing revenue
Who this fits
This role suits a commercially focused customer success leader comfortable with negotiations, account growth and team coaching. You’ll work on-site at the Makati City office during the day shift.
From the employer
Join a Global Leader in Smart Mobility Solutions
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
The Customer Success Manager is responsible for developing customer retention strategies, strengthening key account relationships, and driving sustainable revenue growth. The role requires a strategic and commercially driven leader who can identify business opportunities, lead negotiations, and ensure long-term customer satisfaction and loyalty.
Key Responsibilities:
● Develop and implement strategies to improve customer retention, renewals, and account growth.
● Manage key customer relationships, understand business needs, and identify upselling and cross-selling opportunities.
● Lead commercial negotiations, contract renewals, and customer escalations while protecting business interests.
● Analyze customer performance, identify churn risks, and implement proactive retention plans.
● Lead, coach, and develop the Customer Success team to achieve performance targets.
● Monitor KPIs, including customer retention, churn, renewal rates, customer satisfaction, and revenue growth.
● Collaborate with Sales, Operations, and other departments to improve customer experience and business outcomes.
● Provide management with performance updates, account insights, and strategic recommendations.
Required Experience & Skills
● Bachelor's degree in Business Administration, Management, Marketing, or a related field.
● At least 2 years of leadership or people management experience.
● Proven experience in customer success, key account management, client relations, or a related commercial role
● Strong track record in customer retention, account development, and revenue growth.
● Excellent negotiation, relationship management, communication, and analytical skills.
● Ability to develop strategic solutions, manage complex customer relationships, and drive business results.
● Experience in B2B, technology, SaaS, automotive, or fleet management is an advantage.
● Location & Setup: Full willingness to work day shift on-site at the Cartrack office in Makati City
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