Customer Success Manager
Cartrack Open · verified Oct 10, 2026 At a glance
Manager-level Customer Success role at Cartrack. Makati.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead the customer care team toward service targets and agreed performance measures
- Set team goals and put customer service plans into practice
- Oversee support work, resolving customer issues and handling escalations
- Introduce changes to strengthen satisfaction, loyalty and retention
- Coach and train the team, then share service results with management
What you bring
- A diploma or bachelor's degree in business or a related area
- At least five years in customer service, ideally in tech or service-based work
- Strong leadership and communication, plus excellent English
- A customer-focused problem-solving approach that brings forward new ideas
Who this fits
This role suits someone ready to lead and develop a customer service team while overseeing day-to-day support and service performance. The position is based in Makati, Philippines.
From the employer
We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.
Responsibilities:
Lead and motivate a customer care team to achieve service standards and KPIs.
Define clear goals and implement effective customer service strategies.
Oversee customer support operations, including issue resolution and escalation.
Develop initiatives to improve customer satisfaction, loyalty, and retention.
Provide leadership, training, and guidance to ensure team competency.
Prepare regular performance and service reports for management review.
Requirements:
Diploma or Bachelor’s Degree in Business or related field.
Minimum 5 years’ experience in customer service, preferably in a tech or service-based industry
Strong leadership and communication skills.
Excellent command of English.
Problem-solving mindset with innovative and customer-focused approach.
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