Client Communications Consultant, Specialist
Vanguard Open · verified Sep 21, 2026 At a glance
Mid-level Communications role at Vanguard. 2 Locations · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape external client messaging from business strategies, then prioritize it around audience and business outcomes
- Create client communications and take them through planning, delivery, and measurement
- Guide daily communications work while resolving content and channel disputes with stakeholders
- Find reusable news and stories, and build relationships with influential people inside and outside the organization
- Improve communications processes, standards, playbooks, and governance while meeting Vanguard brand requirements
What you bring
- At least five years of related professional experience, with financial services experience or experience in the function preferred
- An undergraduate degree, or an equivalent combination of education and work training
- Experience building repeatable communication frameworks and scalable solutions for participant engagement
- Knowledge of participant decisions across enrollment, advice adoption, retirement readiness, and separation events
- Ability to influence product, marketing, digital, servicing, operations, and compliance teams
Who this fits
You’ll suit work that combines external client communications, stakeholder advising, participant engagement, and scalable content systems. The role requires you to manage complex relationships and balance standardized communications with tailored exceptions. Vanguard will not provide visa sponsorship, and its majority hybrid model supports both flexibility and in-person collaboration.
From the employer
Core Responsibilities
- Provides consultation to develop external client communications solutions that drive identified outcomes. Translates business strategies and initiatives into messaging and content. Prioritizes communications and messages to maximize impact on target audiences and business outcomes.
- Creates effective and compelling external client communications content based on deep understanding of target audience and the broader operating environment.
- Drives the execution of all phases of the external client communications process, including conception, implementation, and measurement. Leads day-to-day external client communication activities.
- Resolves conflicts over content or external client communication channel recommendations by acting as a trusted advisor to influence, coach, and negotiate with stakeholders.
- Improves end-to-end communication processes by applying current and evolving industry standards, while complying with Vanguard brand. Proactively sources news and stories for broader application.
- Develops and strengthens working relationships with key influencers across the organization and in the industry to support external client communications and business objectives.
- Participates in special projects and performs other duties as assigned.
- Ability to manage and influence complex relationships with a sponsoring organization, plan sponsor provider, external consultant, or strategic partner.
- Experience developing standardized communication frameworks that support growth while maintaining effectiveness.
- Capability to identify systemic participant engagement gaps and recommend scalable solutions.
- Experience identifying high-impact communication moments and activating effective education strategies.
- Knowledge of participant behavior and decision-making across enrollment, advice adoption, retirement readiness, and separation events.
- Understanding of managed accounts, advice programs, financial wellness solutions, and their integration into the participant experience.
- Understanding and knowing the scalable communication libraries, playbooks, and resources that can be leveraged for Plan Sponsor needs
- Ability to establish communication standards, best practices, and governance frameworks across a large client population.
- Skilled at balancing standardization with exception-based customization for high-value opportunities.
- Proven ability to influence product, marketing, digital, servicing, operations, and compliance teams to improve participant outcomes
Qualifications
- Minimum five years related work experience, two years within Financial Services industry or function preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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