Legal Intake & Client Communications Specialist

NeoWork Open · verified Sep 13, 2026

Remote Colombia Full-time Mid-level Communications

Mid-level Communications role at NeoWork. Remote, Colombia · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You answer calls from prospects, referrers, and current clients
You follow up through phone, text, and email to move conversations forward
You screen personal injury and mass tort matters against established intake rules
You guide eligible callers through intake and obtain completed forms and signed engagements
You document cases in FileVine or CRM tools and route qualified matters to attorneys or intake managers

What you bring

You speak English strongly and write in a clear, professional way
Your background includes legal, personal injury, mass tort, healthcare, insurance, or regulated contact-center intake
You can use consultative conversations to gain commitment to next steps or signatures
You remain empathetic and composed with distressed or urgent callers
You follow scripts and qualification rules carefully while working accurately in CRM or case-management systems

Who this fits

You’ll suit a detail-focused communicator who can build trust while handling sensitive, high-volume conversations. You’ll work remotely from Colombia in a fully home-based position. Hours generally follow standard US business hours, with some flexibility based on client needs.

From the employer

NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations.

You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm’s systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments.

Responsibilities

Handle inbound calls from new leads, referrals, and active clients
Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)
Qualify personal injury and mass tort cases based on defined criteria
Guide qualified callers through next steps and secure completed intake and signed engagement
Coordinate and confirm e-signatures and required documentation
Warm transfer qualified cases to attorneys or intake managers
Provide status updates to clients and respond to inquiries professionally
Escalate urgent situations related to injuries, medical needs, or legal deadlines
Maintain accurate and detailed case notes in FileVine or CRM systems
Support surge intake needs during mass tort campaigns

Requirements

Strong spoken English and clear, professional written communication

Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers
Comfort with consultative and persuasive conversations, including closing for next steps or signatures
Ability to handle distressed or urgent callers with emotional control and empathy
High attention to detail and strict adherence to intake scripts and qualification criteria
Experience working with CRM systems, legal case management tools, or similar platforms
Ability to perform well in a fast-paced, high-volume environment

Benefits

We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ampl