Inside Sales Representative
At a glance
Mid-level Account Executive role at Umicore. Markham · CA$66,800–CA$83,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Find prospective customers, assess their potential, and call new or inactive accounts to start sales conversations
- Keep current customers aware of product and service updates, answer questions, and help resolve complaints
- Prepare proposals and quotes, take orders, and enter them in SAP
- Log customer interactions, track sales activity, and send managers weekly and monthly updates
- Help create marketing materials and keep the company website current
What you bring
- A college business diploma, preferably focused on marketing, administration or a related area
- Previous work in inside sales and experience using a CRM system, with SAP preferred
- Confidence speaking with customers by phone, plus strong communication and research skills
- A results-focused approach and the ability to work through customer problems
Who this fits
This mid-level inside sales role suits someone comfortable with outbound calls, customer support, order entry and sales reporting. English and French are an asset.
From the employer
About Umicore
Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.
About Jewelry & Industrial Metals
A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.
Your Key Accountabilities
- Researches sources for developing prospective customers and for information to determine their potential
- Make cold calls to new and inactive customers
- Keep customers informed of new products/services at UPMC
- Support and respond to customer inquiries by emails or phone calls
- Expedite resolution of customer problems and complaints
- Mail out customer information booklets
- Take orders and enter orders in SAP
- Provide clear and effective proposals/quotes as necessary for current and prospective customers
- Stay informed with current markets
- Provide support to Customer Service representatives
- Record and update customer database with all activities
- Provide weekly and monthly reports to management on sales activities, figures and issues
- Assist in the preparation of marketing material and maintain company website
- Other duties as assigned
- College diploma in business (preferably marketing, administration or similar)
- Previous Inside Sales experience
- Previous experience with CRM system, preferably SAP
- Confident in speaking with customers on the phone.
- Demonstrated aptitude for problem-solving
- Results-oriented
- Excellent communication skills
- Excellent research skills
- Motivated Individual
- Advanced computer skills (SAP experience a strong asset)
- Bilingual (English/French and asset)
- This is adding a replacement position
- Salary for this position is $66,800 - $83,000
- We do not use artifical intelligence to screen candidates.
What we offer
We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?
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