Inside Sales Representative

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

035916 Inside Sales Representative (Open)

Job Description:

The Inside Sales Representative will help accelerate Greif’s growth across Latin America by acquiring new customers, developing small and mid-sized accounts, reactivating inactive customers, and identifying cross-selling and upselling opportunities. Working closely with Account Managers and regional commercial teams, this role will expand market coverage, strengthen customer engagement, improve follow-up, and generate profitable revenue across priority markets.

Key Responsibilities

• Identify, prospect, and develop new customer opportunities across Latin America.
• Build and grow a portfolio of small and mid-sized customers.
• Manage sales opportunities from initial qualification through follow-up and handoff or close.
• Respond promptly to customer inquiries, quote requests, sample requests, and other commercial needs.
• Qualify and manage inbound leads generated through Greif’s website and other channels.
• Re-engage inactive customers and develop targeted customer reactivation plans.
• Identify and pursue cross-selling and upselling opportunities within the existing customer base.
• Increase Greif’s share of wallet among customers where the company currently has limited or no business.
• Promote value-added products and solutions, including printed caps and other premium offerings.
• Partner with Account Managers to improve customer coverage and enable greater focus on strategic accounts.
• Support customer retention efforts by identifying service concerns, changing customer needs, and potential churn risks.
• Maintain accurate customer, opportunity, and activity information in CRM and sales pipeline management systems.
• Collaborate with Sales, Customer Service, Operations, Marketing, and other internal teams to deliver a responsive customer experience.
• Support regional commercial projects and business development initiatives across LATAM, including priority markets such as Paraguay and other emerging markets.
• Share customer, competitor, and market feedback to support regional growth strategies.

Qualifications and Experience

• Experience in inside sales, business development, customer service, account management, or a related commercial role.
• Demonstrated ability to identify opportunities, build relationships, and convert prospects into customers.
• Strong communication, follow-up, negotiation, and relationship-building skills.
• Customer-focused and results-oriented, with a proactive approach to solving customer needs.
• Ability to manage multiple opportunities, prioritize activities, and work effectively in a fast-paced environment.
• Experience using CRM systems, sales pipeline tools, and digital communication platforms.
• Strong organizational skills and attention to detail.
• Fluency in English required; Spanish proficiency preferred.
• Experience working across Latin America or in a multinational, regional, or industrial business environment is an advantage.

Key Success Measures

• Growth in new customer acquisition across Latin America.
• Increased revenue and market coverage within small and mid-sized accounts.
• Improved speed and consistency of follow-up on inquiries, leads, samples, quotes, and opportunities.
• Increased customer reactivation, cross-selling, and upselling activity.
• Improved share of wallet among existing customers.
• Strong collaboration with Account Managers and improved coverage of non-strategic accounts.
• Reduced customer churn risk and improved customer retention.
• Accurate and timely CRM activity and pipeline management.

What Success Looks Like

Success in this role means expanding Greif’s presence among small and mid-sized customers, creating a consistent flow of new business opportunities, and delivering a responsive and professional customer experience. The Inside Sales Representative will play an important role in helping Greif grow across LATAM while enabling Account Managers to focus on strategic customers and larger commercial opportunities.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.