ServiceNow Business Analyst and Implementation Specialist

Two95 International Inc. Open · verified Oct 2, 2026

On-site Kuala Lumpur George Town Full-time Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Two95 International Inc.. Kuala Lumpur · full-time.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationKuala Lumpur

WorkplaceOn-site

EmploymentFull-time

PostedOct 1, 2026 · 1d ago

Also hiring inGeorge Town

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Turn stakeholder needs into user stories, acceptance checks and process maps that developers can build
Compare existing workflows with ServiceNow’s standard features and favor setup changes over custom code
Guide developers and architects through backlog reviews, sprint planning and design sessions
Set up straightforward forms, flows, catalogue items and reports or dashboards when needed
Lead UAT from test cases through defect review and approval, then prepare training, procedures and launch support

What you bring

You have six to eight years in business analysis, including at least three years working with ServiceNow
You understand ITIL workflows such as Incident, Problem, Change, Request and CMDB
You have hands-on experience with relevant ServiceNow modules, such as ITSM, ITOM, SPM/ITBM, HRSD or CSM
You can deliver in Agile or Scrum and document work in BRDs, FSDs and RTMs

Who this fits

This mid-level role suits a business analyst who can connect stakeholders with ServiceNow delivery teams and contribute hands-on to configuration and UAT. The position is onsite in Kuala Lumpur.

From the employer

Role purpose: Bridge business stakeholders and the ServiceNow platform team — translate process needs into well-defined, buildable requirements across ITSM/ITOM/ITAM/other ServiceNow modules and related workflows.

Key responsibilities

Elicit, analyse and document business requirements; convert them into user stories, acceptance criteria and process flows.
Map current-state processes to ServiceNow out-of-the-box capability; recommend configuration over customisation.
Work with developers/architects through backlog grooming, sprint planning and design walkthroughs.
Configure low-complexity items (forms, flows, catalogue items, reports/dashboards) where required.
Drive UAT — test scenarios, defect triage, sign-off — plus training material, SOPs and go-live support.
Support data alignment, governance and post-release adoption tracking.

Skills and experience

6–8 years business analysis experience, with 3+ years on ServiceNow.
Strong grasp of ITIL processes (Incident, Problem, Change, Request, CMDB); ITIL v4 Foundation preferred.
Hands-on with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD or CSM (as relevant).
Agile/Scrum delivery, JIRA or ServiceNow Agile Development, strong documentation skills (BRD/FSD, RTM).
Excellent stakeholder management and written/verbal communication.
ServiceNow CSA and CIS certifications desirable;