API Technical Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Coface. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Assess client needs, recommend technical approaches and explain how complex technology supports business goals
- Lead API and SSO integrations, shaping the solution and supporting delivery from scoping through implementation
- Run product demos and technical workshops, then create the workflows and plans clients need to implement solutions
- Work with sales, delivery and technology teams while serving as clients’ technical contact across their relationship
- Resolve technical issues and support customers before and after a sale so they get value from the solutions
What you bring
- A degree in IT, computer science, engineering or a related discipline
- Two to three years in solution consulting, technical delivery, integration, architecture or comparable work
- Hands-on familiarity with APIs, system connections and authentication such as SSO
- Spoken and written Chinese to work with Mandarin-speaking stakeholders
Who this fits
This mid-level, customer-facing role suits someone who combines technical problem-solving with clear communication across technical and business audiences. You’ll work with clients around Asia Pacific and collaborate with regional sales, delivery and global technology teams. The job is based in Kuala Lumpur, with hybrid work available after the first month.
From the employer
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Join Us in Driving Digital Solutions for Asia Pacific Businesses
Are you passionate about technology, APIs, integrations, and helping clients solve complex business challenges?
We are looking for a Technical Solutions Specialist to bridge the gap between technology and business. In this customer-facing role, you will work closely with clients, commercial teams, and technology experts to design, implement, and optimize solutions that help businesses make smarter decisions using Coface's data and services.
This is an excellent opportunity for a technically minded professional who enjoys consulting, problem-solving, and collaborating with clients across the Asia Pacific region.
MAIN RESPONSIBILITIES:
Be a Trusted Technical Advisor
- Understand customer requirements and recommend suitable technical solutions.
- Guide clients through implementation journeys and integration projects.
- Translate complex technical concepts into clear business value.
Deliver Innovative Solutions
- Lead API and SSO integration initiatives.
- Support technical scoping, solution design, and implementation activities.
- Conduct engaging product demonstrations and technical workshops.
- Develop solution documentation, workflows, and implementation plans.
Collaborate Across Teams
- Partner with regional sales, solution delivery, and global technology teams.
- Serve as the key technical contact throughout the customer lifecycle.
- Contribute ideas and identify new opportunities to leverage Coface data and technology.
Drive Customer Success
- Troubleshoot technical challenges and provide practical solutions.
- Support both pre-sales and post-sales activities.
- Ensure customers maximize the value of our products and services.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 2-3 years of experience in solution consulting, technical delivery, system integration, solution architecture, or a similar role.
- Experience working with APIs, system integrations, and authentication technologies such as SSO.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Project management or implementation experience.
- Experience working in a client-facing consulting environment.
- Knowledge of data services, SaaS solutions, or B2B technology platforms.
- Proficiency in spoken and written Chinese language to deal with mandarin speaking stakeholders is essential.
- Hybrid working model after the first month
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Health care
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