Hiring Customer Success Specialists - Night shift only
At a glance
Mid-level Customer Success role at Two95 International Inc.. Remote, Malaysia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help customers place food orders through the online ordering app
- Handle inbound and outbound phone support for customer questions and concerns
- Take payments securely and provide professional assistance throughout each interaction
- Spot urgent cases, escalate them appropriately, and work with teammates on service improvements
- Protect service quality by supporting customers proactively and maintaining brand standards
What you bring
- Mandarin and English proficiency across speaking, writing, and reading, with English at B2 level
- At least six months of customer support experience, although fresh graduates may apply
- Typing performance of forty words per minute with ninety percent accuracy
- Basic computer fluency plus working knowledge of Microsoft Windows and Office
Who this fits
This role suits someone focused on customer service, active listening, and professional handling of inquiries. You must work onsite in Georgetown, Penang, on a rotating schedule covering Monday through Sunday, including overnight hours from midnight to eleven in the morning for five days each week. A bachelor's degree, diploma, or equivalent qualification in any field is accepted.
From the employer
Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
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