Video Surveillance Operator

Join TUI Hotels & Resorts as a Video Surveillance Operator at TUI BLUE Palm Beach Hammamet, where you will be responsible for monitoring the hotel's CCTV systems, ensuring continuous surveillance of the premises, identifying and reporting suspicious activities or security incidents, and supporting the implementation of hotel security procedures. You will play a key role in maintaining a safe and secure environment for guests, colleagues and hotel property while ensuring the proper handling and confidentiality of all surveillance-related information.

Due to local employment restrictions, we may only consider local candidates who already have the right to live and work in Tunisia.

Applications close on or before Friday, 20 November 2026.

ABOUT OUR OFFER

• A competitive salary package.
• Meals and soft drinks during working hours.
• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.
• Make a positive impact by participating in charity and sustainability initiatives such as the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub.
• Contract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions.
• Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.

ABOUT THE JOB

• Monitoring the hotel's CCTV surveillance systems to ensure continuous observation of designated areas, including entrances, exits, public areas, parking facilities and other sensitive locations.

• Conducting regular surveillance checks to identify suspicious activities, security risks, unusual behaviour or potential safety incidents.

• Identifying and immediately reporting security incidents to the Security Manager, management or relevant departments, ensuring appropriate action is taken.

• Monitoring access to restricted and sensitive areas, helping prevent unauthorised entry and ensuring compliance with hotel security procedures.

• Maintaining accurate surveillance records and incident reports, including relevant dates, times, locations and details of reported incidents.

• Reviewing and retrieving CCTV footage when required to support investigations, incident follow-ups and internal security procedures, in accordance with applicable regulations.

• Ensuring the proper functioning of surveillance equipment, reporting technical malfunctions and coordinating with the IT or technical teams to ensure timely maintenance and repairs.

• Maintaining strict confidentiality and data protection standards when handling CCTV footage and other sensitive security-related information.

• Coordinating closely with the Security Department and hotel management to ensure effective communication and appropriate responses to security incidents.

• Supporting the implementation of hotel security procedures, contributing to the protection of guests, colleagues, hotel property and facilities.

• Maintaining vigilance and professionalism at all times, particularly during night shifts and periods of reduced hotel activity.

ABOUT YOU

• Previous experience in video surveillance, CCTV monitoring or security operations is preferred.

• Good knowledge of CCTV systems, video monitoring equipment and basic surveillance procedures.

• Ability to identify suspicious activities, assess potential security risks and respond appropriately.

• Strong observation skills, attention to detail and a high level of vigilance.

• Excellent sense of responsibility, integrity and professional discretion.

• Ability to remain calm, focused and alert during extended monitoring periods and under pressure.

• Good communication skills and the ability to report incidents clearly and accurately.

• Ability to work independently while coordinating effectively with the Security Department and other hotel teams.

• Basic computer skills and the ability to operate surveillance software and digital recording systems.

• High standards of confidentiality and awareness of data protection requirements.

• Flexibility to work shifts, including nights, weekends and public holidays, according to hotel operational requirements.

• A security-related qualification or relevant professional training will be considered an advantage.

• You must have a strong understanding of French and English both written and verbal.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.