Technical Account Manager (Post-Sales Management)(Based in HK)
Trendmicro Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Trendmicro. Hong Kong · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Take charge of the technical side of assigned Premium Support Program accounts
- Advise large enterprise customers on deploying and improving Trend Micro solutions alongside sales
- Build lasting working relationships with customer contacts, sales teams, partners, and technical specialists
- Review security incidents and product events to improve customer experience and solution performance
What you bring
- At least two years working in an IT-related field
- Professional fluency in spoken and written Cantonese and English
- Practical experience with Microsoft Windows Servers, Linux, or VMware vSphere
- Strong TCP/IP networking knowledge plus proven troubleshooting and problem-solving ability
Who this fits
You’ll suit a technically minded customer-facing role supporting enterprise accounts and solving cybersecurity-related challenges. Strong communication and relationship skills matter because you’ll work with customers, sales, partners, and technical teams. The position is based in Hong Kong and reports to the TAM Leader.
From the employer
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!
Job Responsibilities:
- Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
- Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
- Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
- Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.
Qualifications:
- Minimum 2 years of experience in IT related industry.
- Proficiency in Cantonese and English, both verbal and written.
- Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
- Strong expertise in TCP/IP networking.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.
Nice to Have:
- Familiarity with cybersecurity or IT security-related products.
- Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
- Knowledge of database administration (MS SQL Server) and shell scripting.
- Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
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