Technical Account Manager, Post Sales, SME

Qualys Open · verified Sep 14, 2026

12 Locations Full-time Manager Account Management

Mid-level Account Management role at Qualys. 12 Locations · full-time · $95,000–$120,000 base.

SalaryStated by Qualys

$95,000 – $120,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage relationships with small and midsize customers, keeping satisfaction central
Drive quarterly renewals and expansion while ensuring new services are deployed correctly
Hold regular customer check-ins, perform technical reviews, and coordinate answers with internal teams
Bring customer feedback, needs, and use cases to product and company stakeholders
Support pre-sales efforts by addressing the technical side of customer deals

What you bring

Bring a security, systems, or networking background with enterprise security knowledge
Understand firewalls, intrusion detection and prevention, vulnerability management, network scanning, and compliance tools
Have two to three years in SaaS roles covering network security, IT auditing, and policy compliance products
Show strong written and verbal communication plus a dependable, action-oriented work ethic

Who this fits

You’ll fit this role if you enjoy owning customer relationships, solving technical questions, and contributing to renewals and expansion. The work is remote and happens mainly by phone, with occasional travel to clients, partners, or trade shows. Familiarity with federal compliance topics or audit frameworks can strengthen your fit.

From the employer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction.
The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.
The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective.
Qualifications:
Ideal candidate will come from a security and systems/networking background.
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.

#remote

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The salary range for this position is $95,000 - $120,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.