Technical Inside Sales Representative
Cambridge Full-time Mid-level Account Executive
At a glance
Mid-level Account Executive role at TECO Westinghouse. Cambridge · full-time.
Pay not stated
RoleAccount Executive
SeniorityMid-level
LocationCambridge
EmploymentFull-time
PostedOct 1, 2026 · 3d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Work with Account Managers to handle customer questions, quotes, order processing, follow-up, and information requests about motors and controls
- Enter and update customer orders in SAP, checking details and coordinating with other departments to support fulfillment
- Prepare customer quotes in Microsoft Dynamics CRM and deliver accurate responses within expected timelines
- Answer customer calls and emails, share order updates, arrange follow-up, and raise issues when needed
- Coordinate with internal teams to resolve customer problems and improve communication through the order process
What you bring
- You need strong Microsoft Office skills, including Excel and Word, plus solid computer skills
- You have a bachelor’s degree, or three to five years of related experience or training with electric motors or industrial products
- You must be authorized to work permanently in Canada without current or future employment sponsorship
Who this fits
This role suits someone organized and detail-focused who can handle competing sales support tasks while communicating with customers and internal teams. It is a full-time position in Cambridge, Ontario. A mechanical or industrial engineering background is strongly preferred.
From the employer
Position Overview:
The Inside Sales Support position provides sales and customer service support to Account Managers and
customers by coordinating inquiries, quotations, orders, and follow-up activities for Electric Motors and
Controls products. This role serves as a key point of contact between customers and the sales team,
ensuring timely and accurate communication, order processing, and resolution of customer needs. The
position requires strong organization, attention to detail, communication, and time-management skills, along
with the ability to manage multiple priorities and build effective relationships in a fast-paced environment.
The role utilizes SAP and Microsoft Dynamics CRM to support efficient sales processes and deliver a high
level of customer service.
What Skills are required:
What would my main duties be?
Education and Experience:
Type of Position: Full-time
Location: Cambridge, ON
About us:
TECO-Westinghouse Motors (Canada) Inc. is an innovative and rewarding employer to work for. You will
enjoy our corporate culture as well as a customer service oriented and teamwork environment.
We are a world leader in manufacturing electric motors and variable frequency drives; our product line
includes premium efficiency and high-performance motors as well as motor controls, providing engineering
services and large motor repairs.
Headquartered in Edmonton, Alberta, TECO-Westinghouse Motors (Canada) Inc. serves many industries
including petrochemical, electric utility, pulp and paper, water/wastewater treatment, air conditioning, marine,
mining and metals industries.
TECO-Westinghouse Motors embraces diversity and equal opportunity. We are committed to building a team
that represents a variety of backgrounds, viewpoints, and skills.
FIND OUT MORE ABOUT US AT:
www.tecowestinghouse.ca
We thank all applicants, however only those selected for an interview will be contacted.
The Inside Sales Support position provides sales and customer service support to Account Managers and
customers by coordinating inquiries, quotations, orders, and follow-up activities for Electric Motors and
Controls products. This role serves as a key point of contact between customers and the sales team,
ensuring timely and accurate communication, order processing, and resolution of customer needs. The
position requires strong organization, attention to detail, communication, and time-management skills, along
with the ability to manage multiple priorities and build effective relationships in a fast-paced environment.
The role utilizes SAP and Microsoft Dynamics CRM to support efficient sales processes and deliver a high
level of customer service.
What Skills are required:
- Highly organized, self-motivated, detail-oriented, and able to manage multiple priorities in a fast pace environment.
- Strong communication, time-management, and relationship-building skills are essential to establishing productive relationships with customers and internal stakeholders while supporting efficient sales operations and delivering exceptional customer experience.
- Excellent written and verbal communication skills, with strong computer literacy and proficiency in
- Microsoft Office applications, including Excel and Word; training will be provided on internal systems and applications, including Microsoft Dynamics CRM and SAP.
- Prior experience with Electric Motors and/or Controls is desirable, preferred.
What would my main duties be?
- Partner with Account Managers to provide timely, accurate, and responsive service to customers
- throughout the sales process, including customer inquiries, order processing, quotations, follow-up,
- and expediting of information related to Electric Motors and Controls products.
- Serve as a key point of contact for customers and internal sales partners, establishing and maintaining professional, productive relationships that support customer satisfaction and business objectives.
- Process and maintain customer orders in SAP, ensuring accuracy, timely entry, appropriate follow up, and coordination with internal departments to support on-time delivery and fulfillment.
- Coordinate and prepare customer quotations using Microsoft Dynamics CRM, ensuring quotation are accurate, complete, and provided within established timelines.
- Respond promptly and professionally to customer inquiries received by telephone and email, providing information, coordinating follow-up, scheduling activities, and escalating issues when appropriate.
- Manage multiple priorities in a fast-paced environment, including order entry, quotation preparation, customer inquiries, order follow-up, and other sales support activities while maintaining accuracy and attention to detail.
- Maintain current knowledge of company products, processes, procedures, pricing, and systems to effectively support customers and Account Managers.
- Collaborate with internal departments and stakeholders to resolve customer issues, communicate order status, and facilitate the timely flow of information throughout the sales and order fulfillment
- process.
- Identify opportunities to improve customer service, communication, and sales support processes and proactively address issues that may impact the customer experience.
- Perform other duties and responsibilities as assigned.
- Regular attendance is an essential function of this position.
Education and Experience:
- Bachelor’s degree preferred; or 3-5 years related experience and /or training with electric motors or Industrial Products; or equivalent combination of education and experience
- ME/IE Engineering background strongly preferred
- Computer knowledge required
- Microsoft office proficiency is a must.
Type of Position: Full-time
Location: Cambridge, ON
About us:
TECO-Westinghouse Motors (Canada) Inc. is an innovative and rewarding employer to work for. You will
enjoy our corporate culture as well as a customer service oriented and teamwork environment.
We are a world leader in manufacturing electric motors and variable frequency drives; our product line
includes premium efficiency and high-performance motors as well as motor controls, providing engineering
services and large motor repairs.
Headquartered in Edmonton, Alberta, TECO-Westinghouse Motors (Canada) Inc. serves many industries
including petrochemical, electric utility, pulp and paper, water/wastewater treatment, air conditioning, marine,
mining and metals industries.
TECO-Westinghouse Motors embraces diversity and equal opportunity. We are committed to building a team
that represents a variety of backgrounds, viewpoints, and skills.
FIND OUT MORE ABOUT US AT:
www.tecowestinghouse.ca
We thank all applicants, however only those selected for an interview will be contacted.
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