Account Manager
At a glance
Manager-level Account Management role at Super Micro Computer. Seoul.
In listing Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Maintain sales accounts by preparing product information, quotes, correspondence and order paperwork
- Check inventory and delivery estimates, then flag discrepancies to the relevant internal teams
- Coordinate work across sales, purchasing, production, procurement and logistics
- Update clients on order progress, help resolve credit problems and negotiate returns
- Build customer relationships, send clients daily reports and cover for the manager or teammates
What you bring
- An associate degree is required; a bachelor's degree is preferred
- You bring at least two years of customer service work in the technology sector
- You have experience with data entry, production scheduling and order tracking, with careful attention to detail
- You can handle direct client problems and communicate professionally across phone, email and presentations
- You need expert-level Excel knowledge
Who this fits
This role suits someone with a customer service background who wants to work directly with sales accounts and coordinate order details across internal teams. The position is based in Seoul, South Korea.
From the employer
Job Req ID: 30329
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro, Inc. is looking for a dynamic and energetic Sales Account Representative to join our sales team! Expand your social skill into professional sales tool to thrive your career and expand your professional network. In this role, you will have the opportunity to source new sales opportunities and build relationships with existing customers.
Essential Duties and Responsibilities:
• This position will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
• Provide backup support for the manager and team members
• Other duties may also be assigned
Qualifications:
• Associate degree is required, bachelor degree is strongly preferred
• 2+ years of customer service experience in tech industry is desired
• Experience in data entry with strong attention to details. Familiar with scheduling production and tracking orders
• Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation – these will be closely evaluated skills across multiple disciplines, cultures and geographies
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Strong organizational skill, consistent track record of meeting or exceeding assigned jobs
• Must have expert knowledge on excel
Salary Range
$65,000 - $85,000
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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