TikTok Shop Operations & Growth Manager
City of Industry Full-time Manager Growth Marketing
Mid-level Growth Marketing role at Sunny Health & Fitness. City of Industry · full-time.
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll run listings, inventory, promotions, and store-health work across TikTok Shop
- You'll lift sales, conversion, and retention through pricing, content, and campaign changes
- You'll keep product data, stock status, and compliance accurate in the Shop backend
- You'll support livestream selling, creator relationships, and affiliate activity
- You'll track GMV, traffic, conversion, acquisition cost, and ROI, then fix issues
What you bring
- You bring at least four years in ecommerce operations, marketplace management, or digital retail
- You have hands-on experience with TikTok Shop, Amazon, Shopify, or a comparable marketplace
- You understand catalogs, promotions, fulfillment coordination, and seller-performance measures
- You can read sales reports and use data to improve operations
- You work independently with strong organization, detail, and problem-solving skills
Who this fits
You'll suit this role if you can own marketplace outcomes, coordinate across teams, and use performance data to improve the customer experience. Experience with creators, agencies, livestream teams, or affiliate programs is helpful. This full-time role is based in City of Industry, United States.
From the employer
The TikTok Shop Operations & Growth Manager oversees the day-to-day management, optimization, and growth of the TikTok Shop business. This role combines operational ownership with strategic growth initiatives to improve store performance, customer experience, and revenue outcomes.
Key Responsibilities
- Manage end-to-end TikTok Shop operations, including product listings, inventory coordination, promotions, and store health.
- Develop and execute strategies to increase sales, conversion rates, and customer retention.
- Optimize product pages, content strategy, pricing, and promotional campaigns.
- Manage TikTok Shop backend operations, ensuring accuracy of product information, inventory availability, and store compliance.
- Collaborate with marketing, creative, customer service, fulfillment, and merchandising teams.
- Support livestream commerce initiatives, creator partnerships, and affiliate programs.
- Monitor KPIs including GMV, conversion rate, traffic, customer acquisition cost, and ROI.
- Identify operational issues and implement solutions to improve efficiency and customer experience.
- 4+ years of experience in e-commerce operations, marketplace management, or digital retail.
- Hands-on experience managing TikTok Shop, Amazon, Shopify, or similar marketplace platforms.
- Strong understanding of marketplace operations, including catalog management, promotions, fulfillment coordination, and seller performance metrics.
- Experience managing sales performance reports and using data to drive operational improvements.
- Strong attention to detail with excellent organizational and problem-solving skills.
- Ability to work independently and take ownership of business outcomes.
- Experience working with creators, agencies, livestream teams, or affiliate programs is a plus.
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