Technical Account Manager - GCN
Stripe Open · verified Oct 22, 2026 At a glance
Manager-level Account Management role at Stripe. Singapore.
Pay not stated Technical Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Give key stakeholders at assigned accounts a high-quality experience across support and user-facing interactions
- Coordinate with Operations to share account context, resources, documentation, and product feedback
- Build durable user relationships and help increase adoption of Stripe products
- Design and deliver operational fixes covering fraud, disputes, declines, expansion, and related needs
- Lead customer meetings by video or in person and create content that solves recurring issues
What you bring
- At least three years in enterprise client-facing work across the Greater China Region
- Professional Mandarin speaking and writing skills for meetings and technical, operational, and written user communication
- You can guide complex integration discussions, earn client trust, and communicate with technical and business audiences
- Working knowledge of APIs and SQL, including basic query creation, advanced query changes, and technical troubleshooting
Who this fits
This role suits a technically fluent account manager who can advise enterprise users while coordinating across customer-facing and internal teams. You should be comfortable leading Mandarin-language conversations with users in the Greater China market and handling both operational and technical topics.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to key stakeholders at your assigned accounts
- Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
- Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
- Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
- Partner closely with Customer Success and other user-facing teams to support Stripe users
- Lead user-facing meetings in person and by video
- Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
- Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
- Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
- Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
- Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams
Preferred qualifications
- An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale
- Experience managing small- to medium-scale projects
- Strong organizational skills and the ability to work independently
- Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes
- Experience in the payments industry
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