Sr. Technical Account Manager - Americas
At a glance
Senior Account Management role at Dragos. United States · no salary stated · we estimate $115,000–$175,000 across the United States.
Dragos has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through using the Dragos Platform for their industrial control system security work
- Build relationships with key customer stakeholders and resolve technical requests before they become problems
- Advise customers on continued use and adoption, while setting clear expectations and encouraging ownership
- Run account health checks, track account measures and share progress with internal and customer teams
- Coordinate across internal groups, surface training or service needs, and flag areas for improvement
What you bring
- At least four years in enterprise cybersecurity, such as SOC analysis or cybersecurity engineering
- You understand industrial control and operational technology systems and environments
- You know SOC and SIEM workflows, plus concepts such as network segmentation and vulnerability management
- You bring a customer-focused approach and can work through difficult technical problems
Who this fits
This senior customer-facing role suits someone who can pair cybersecurity knowledge with hands-on technical guidance and account relationship work. Travel can reach a quarter of your time, and candidates in Pacific or Mountain time zones are preferred.
From the employer
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities:
- Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
- Build strong customer relationships, especially with key customer stakeholders
- Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
- Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
- Manage customer expectations while holding them accountable
- Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
- Conduct health checks and promote self-advocacy
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
- Track key account metrics; communicate progress to internal and external stakeholders
- Identify service opportunities, training needs, and key areas of improvement for the business unit
- Up to 25% travel
Qualifications:
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
- Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Candidates based in PST or MST, preferred
Compensation:
- Salary: OTE $140,000
- Competitive Equity Package
- Comprehensive Benefits Plan
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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