Account Manager
At a glance
Manager-level Account Management role at spotinc. Tempe · $50,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build a prospect pipeline through cold calls and ongoing outreach, learning each prospect’s shipping needs
- Set a growth plan for each account that pursues profitable opportunities while retaining its freight
- Advise customers on service options and market conditions, then quote shipments and shape solutions for their needs
- Coordinate freight loads, schedules, capacity and escalations with Carrier Sales, calling carriers and tracking loads when needed
- Meet monthly revenue and margin targets while keeping customer service levels and KPIs on track
What you bring
- A bachelor’s degree is required
- Sales or customer service experience is preferred, along with logistics knowledge
- You can negotiate confidently, solve customer issues and stay organized while working to performance targets
Who this fits
This role suits someone who enjoys prospecting, customer growth and hands-on freight coordination. You’ll work on-site five days a week in Tempe, Arizona, with a start date in early 2027. The position is non-exempt and eligible for overtime; base pay is $50,000, with potential commission within the first year.
From the employer
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.
Responsibilities:
- BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
- RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
- FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
- RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
- COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.
Qualifications:
- Bachelor's degree
- Sales and or customer service experience preferred.
- Knowledge in the logistics industry preferred.
Skills:
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution skills.
Additional Information:
- $50,000 base pay; potential commission within first year.
- This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
- Medical, Dental and Vision benefit options
- PTO
- 401k
- Onsite 5 days a week - Tempe, Arizona.
- Start Date: Early 2027
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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