Marketing & Brands Advisor | Mon to Fri 38 hours | Balcatta Support Centre
Sodexo Open At a glance
Mid-level General Marketing role at Sodexo. Western Australia, WA, Australia · full-time · no salary stated · we estimate A$86,000–A$115,864 across Australia.
Sodexo has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Use resident insights and market trends to shape brands, services and experiences that improve participation and satisfaction
- Create campaigns that build resident involvement in site services and programs, then spot ways to improve the experience
- Prepare brand presentations, proposal materials and value propositions for tenders and client discussions
- Set up brand guidance and service toolkits, then check that resident-facing offers are delivered consistently
- Visit sites, review brand and service standards, and share performance improvements across the portfolio
What you bring
- You have three to five years in marketing, consumer engagement, customer experience or community engagement
- A degree in marketing, communications, business, hospitality or a related discipline is required
- You have developed brands and delivered engagement campaigns, with strong stakeholder and relationship skills
- You communicate and present clearly
Who this fits
This mid-level role suits someone who can connect resident experience work with business development and site operations. The schedule is Monday to Friday for thirty-eight hours, based at the Balcatta Support Centre in a hybrid arrangement. Site visits are part of the work.
From the employer
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.
Reporting into the Director Marketing & Digital APAC E&R, the Marketing and Brand Advisor is
responsible for designing, developing, and implementing resident-centric brands, services, experiences, and engagement marketing campaigns that enhance resident experience for residents and create value for clients.
The role combines consumer insights, service innovation, brand development, customer experience, and stakeholder engagement to create differentiated service offerings that drive participation, satisfaction, and community connection across Sodexo sites.
Working closely with Operations, Business Development, and internal stakeholders, the role supports growth opportunities, develops consumer-facing solutions, and ensures brands, offers, and services are consistently implemented to standard across the portfolio.
Knowledge & Skills
Essential
- Strong stakeholder management and relationship-building skills.
- Experience developing brands and executing engagement campaigns.
- Excellent communication and presentation skills.
Desirable
- Experience within remote services, hospitality, accommodation, mining, energy, or resources sectors.
- Experience in customer experience (CX), community engagement, or resident experience programs.
- Event management experience.
Responsibilities
1. Consumer Experience & Service Innovation
- Develop resident-focused brands, services, and experiences using consumer insights and market trends.
- Enhance resident engagement via ongoing marketing campaigns, satisfaction, and participation across site services and programs.
- Identify opportunities to improve and differentiate Sodexo's customer experience offering.
2. Business Development & Client Support
- Partner with Business Development teams to develop customer experience solutions that support growth and retention.
- Create brand presentations, proposal content, value propositions, and supporting materials for tenders and client meetings.
3. Brand & Service Standards
- Develop and maintain brand guidelines, service standards, playbooks, and implementation toolkits.
- Ensure consistency in the design and delivery of resident-facing brands, offers, and services across the portfolio.
4. Stakeholder Engagement
- Build strong relationships with Operations, Clients, Site Leadership, and Business Development teams.
- Facilitate collaboration and alignment between stakeholders to achieve business and client objectives.
5. Implementation & Continuous Improvement
- Conduct site visits to support implementation of programs, services, and customer experience initiatives.
- Perform brand and service audits to ensure compliance with established standards.
- Monitor performance, identify improvement opportunities, and share best practices across the portfolio.
- Degree in Marketing, Communications, Business, Hospitality, or related discipline.
- 3-5 years' experience in marketing, consumer engagement, customer experience, or community engagement roles.
- Competitive pay and job security in an essential services industry
- Access to 100+ retail discounts and multiple salary packaging options
- Great teamwork and a solid group of people around you!
- Opportunities for training and career progression within Sodexo
Apply Now
Ready to start your next adventure? Submit your resume outlining your experience and availability. If shortlisted, one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.
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