Manager, Account Management
At a glance
Mid-level Account Management role at Simpro. Melbourne CBD Office · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead Account Managers who grow existing customers through upsell, cross-sell, and expansion sales
- Set team goals for Net Revenue Retention, expansion pipeline, and closed revenue, then track delivery
- Install repeatable sales practices across SMB and Mid-Market accounts, from forecasting through deal conversion
- Coach commercial conversations, value positioning, deal strategy, and closing while inspecting performance
- Coordinate with Product, Marketing, and Support to find more expansion opportunities in the customer base
What you bring
- You have led a SaaS Account Management or expansion sales team carrying revenue targets
- Your record shows delivery against Net Revenue Retention and expansion revenue goals
- You can scale upsell and cross-sell programs, with hands-on coaching and performance management experience
- You bring strong commercial judgment plus disciplined pipeline management, forecasting, and CRM practices
Who this fits
This role suits a hands-on sales leader who enjoys coaching Account Managers and creating accountability around expansion results. You’ll work across SMB and Mid-Market segments and use a structured, data-led approach. The position is based in the Melbourne CBD office, Australia.
From the employer
Job
Simpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth.As Manager, Account Management, you’ll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it’s a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention.
You’ll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale.
What You’ll Do
Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenue
Own team performance against NRR, expansion pipeline, and closed revenue targets
Implement and embed a repeatable expansion sales motion across SMB and Mid-Market segments
Drive pipeline discipline through regular forecasting, deal inspection, and conversion management
Coach your team on commercial conversations, value articulation, and closing techniques
Establish clear account planning and territory strategies to systematically uncover growth opportunities
Partner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer base
Create a culture of accountability, high performance, and continuous improvement
What You’ll Bring
Proven experience leading a quota-carrying Account Management or expansion sales team in SaaS
Strong track record of delivering against NRR and expansion revenue targets
Deep expertise in upsell and cross-sell motions, with the ability to scale these across a team
Hands-on leadership style with a focus on coaching, deal strategy, and performance management
Strong commercial acumen - able to balance customer value with revenue outcomes
Experience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred)
Ability to operate across SMB and Mid-Market segments with a structured, data-driven approach
Familiarity with operational, trades-based customers is a plus
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
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