Account Manager (Multiple Roles Available) | Growth & Expansion
At a glance
Mid-level Account Management role at Simpro. Melbourne CBD Office · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage renewals across a substantial customer book while spotting risk through direct outreach and usage information
- Keep renewal projections, pipeline details, CRM records, and account information accurate and current
- Find expansion opportunities involving users, modules, and training, then help customers gain more value from the platform
- Explain product capabilities as straightforward business results for busy SMB and Mid-Market operational customers
- Handle a high-volume portfolio through established playbooks, regular workflows, careful organisation, and consistent follow-through
What you bring
- Background in SaaS Account Management, Customer Success, or renewals work
- A record of handling renewals and lowering churn across a portfolio of more than one hundred accounts
- Experience serving SMB or Mid-Market customers, preferably in operational or trade-focused sectors
- Commercial judgement to recognise and pursue opportunities for account growth
- Strong process discipline, an outcomes focus, and the drive to work effectively in a scaling business
Who this fits
You’ll suit a structured, commercially minded account manager who communicates clearly with time-poor customers and builds trust through reliable follow-through. The role is based in the Melbourne CBD office and covers SMB and Mid-Market customers. Multiple full-time positions are available.
From the employer
Job
Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You’ll Do
Own renewals & reduce churn
Manage end-to-end renewals across a large portfolio with consistency and accuracy
Proactively identify at-risk customers through outreach and usage insights
Maintain clear, reliable renewal forecasts and pipeline visibility
Identify growth opportunities
Spot and act on expansion opportunities (users, modules, training)
Partner with customers to unlock additional value from the Simpro platform
Contribute to revenue growth while maintaining a strong customer-first mindset
Operate with structure & discipline
Follow established playbooks, cadences, and processes
Maintain excellent CRM hygiene and account records
Manage a high-volume portfolio with strong organisation and attention to detail
Build strong, practical relationships
Engage with time-poor, operational customers in a clear and direct way
Translate product features into simple, tangible business outcomes
Build trust through consistency, reliability, and genuine care
What You’ll Bring
Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
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