Account Manager (Multiple Roles Available) | Growth & Expansion
At a glance
Manager-level Account Management role at Simpro. Auckland Office · full-time.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle renewals across a sizable customer book, using outreach and usage signals to limit churn
- Keep renewal projections, opportunity stages, CRM records, and account information accurate and current
- Find expansion paths involving users, modules, and training, then help customers gain more platform value
- Explain product capabilities as practical business results for busy SMB and Mid-Market operational customers
- Work through defined playbooks and routines while managing a high-volume portfolio with close attention to detail
What you bring
- Background in SaaS Account Management, Customer Success, or renewals work
- A record of managing renewals and lowering churn across a portfolio of more than 100 accounts
- Experience supporting SMB or Mid-Market customers, preferably in operational or trade-focused sectors
- Commercial judgment for spotting and pursuing expansion opportunities
- Strong process discipline, organization, and an outcomes-focused approach in a scaling business
Who this fits
This role suits someone who is comfortable owning renewals, reducing churn, and growing accounts through practical customer conversations. You should communicate clearly with time-poor operational customers and work reliably within structured processes. The position is based in the Auckland office in New Zealand and is a full-time Account Management role.
From the employer
Job Context
Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You’ll Do
Own renewals & reduce churn
- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility
Identify growth opportunities
- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset
Operate with structure & discipline
- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail
Build strong, practical relationships
- Engage with time-poor, operational customers in a clear and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care
What You’ll Bring
Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Our Core Values
While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
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