Strategic Accounts Manager (m / f / d)
At a glance
Mid-level Account Management role at Sereact. Remote, Germany · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own key customer relationships from initial onboarding through adoption, renewal, and account expansion
- Show operational and executive stakeholders how the robotics solution creates value and improves ROI
- Find and close growth opportunities involving new sites, greater throughput, licenses, and renewals
- Create account-growth plans with QBRs and EBRs, while turning customer needs into product roadmap input
- Help establish Customer Success processes and playbooks as an early member of the function
What you bring
- Strong knowledge of intralogistics, automation, robotics, or industrial technology
- A track record managing and expanding enterprise or strategic customer accounts
- Experience working in a scale-up or other fast-growing environment
- Evidence that you can produce customer outcomes and commercial growth
- Fluent English, strong technical comfort, and excellent stakeholder communication
Who this fits
This role suits a hands-on account manager who can combine customer success, commercial expansion, and technical conversations. You’ll work remotely or hybrid from the Stuttgart area and may travel up to half of your time. An on-site visit is part of the interview process.
From the employer
Who We Are:
We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us.
Overview:
We are hiring one of our first Strategic Accounts Managers to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers.
This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.
Willingness to travel: up to 50%
Your Responsibilities:
Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
Act as trusted advisor to operational and executive stakeholders
Drive customer value realization and ROI through strategic account management
Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
Help build the foundation, processes, and playbooks for Customer Success at Sereact
Qualifications:
Education and Experience
Strong understanding of intralogistics, automation, robotics, or industrial tech
Experience managing and growing enterprise or strategic accounts
Background in a scale-up or fast-growing environment
Proven ability to drive commercial expansion and customer outcomes
High technical affinity; engineering background a plus
Excellent communication and stakeholder management skills
Fluent in English (other languages are a plus)
Why Join:
One of the first hires in a critical customer-facing function
High ownership and direct impact on revenue and retention
Work at the intersection of AI, robotics, and real-world operations
Competitive compensation, and growth opportunities
Our interview plan:
Application
Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline.
Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions.
Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role.
On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment.
What We Offer:
Wellpass (gym membership
A motivated team and an open corporate culture
Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.
Company car: An exclusive mobility offer that accompanies you everywhere.
Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
Attractive remuneration: A competitive salary plus attractive bonus options.
Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.
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