ServiceNow Developer (CSM / RSM / FSM) (m/f/d)
Barcelona Mid-level Customer Success
At a glance
Mid-level Customer Success role at SchwarzIT Sourcing. Barcelona · no salary stated · we estimate €51,784–€68,513 across Spain.
Estimated pay
SchwarzIT Sourcing has not published a salary for this role. The figure below is our estimate, not theirs.
€51,784 – €68,513
What the middle half of mid-level customer success roles in Spain paid, among postings that did state a salary.
Worked out from 6 postings that stated pay, median €54,167. Last updated Nov 7, 2026.
RoleCustomer Success
SeniorityMid-level
LocationBarcelona
PostedSep 10, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Clarify project scope and deliverables with product managers and engineers before carrying out engineering work
- Build and maintain solutions in the internal ServiceNow suite, focusing on Retail Service Management and Field Service Management
- Document technical details for configurations, customizations and integrations, keeping those records current
- Track ServiceNow releases and features, then apply relevant practices in your work
What you bring
- You have developer experience with ServiceNow’s Customer Service Management module
- You have professional experience working on IT projects
- You can communicate fluently in English
Who this fits
This role suits a ServiceNow developer who wants to keep building skills on the job. You’ll work with an international team and need to communicate fluently in English; German is an added benefit.
From the employer
Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.
Your Tasks
- As a ServiceNow Developer you strengthen our international team in the Schwarz Group's Software Engineering department, more specifically in the Retail industry solution: Retail Service Management, Retail Portal, Mobile App for Retail as well as CSM-based Module Field Service Management
- You will perform engineering activities, working closely with product managers and engineers to ensure a clear understanding of project scope and deliverables
- You will implement, develop and be responsible for IT solutions on our internal ServiceNow application suite used worldwide, specifically working in the Retail Service Management Module and Field Service Management Module in close contact with ServiceNow colleagues
- You will create and maintain technical documentation for configurations, customizations and integrations
- You will stay updated with ServiceNow releases and new features, ensuring best practices are applied
Your Profile
- Experience with ServiceNow as a Developer in the Customer Service Management (CSM) module
- You already have professional experience in IT projects
- Certification as ServiceNow Certified Customer Service Management (CSM) Implementation Specialist is nice-to-have
- Business Fluent in English, German language skills are a plus
- Very good communication skills
- Open to learn and develop your skills on the job
We look forward to receiving your application.
Paula Romero Molina · Reference no. 48213
Stiftsbergstraße 1 · 74172 Neckarsulm, Germany
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