ServiceNow Developer (CSM / RSM / FSM) (m / f / d)
At a glance
Mid-level Customer Success role at SchwarzIT Sourcing. Barcelona.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and support worldwide internal ServiceNow solutions across Retail Service Management and Field Service Management
- Translate project scope and expected outputs with product managers and engineers during engineering work
- Document ServiceNow configurations, custom changes and integrations so teams can maintain them
- Track ServiceNow releases and features, applying current practices to the solutions you develop
What you bring
- You have developer experience with ServiceNow's Customer Service Management module
- You have worked professionally on IT projects
- You communicate very well and can work in business-fluent English
Who this fits
This role suits a mid-level ServiceNow developer who wants to build and expand skills while working with product managers, engineers and ServiceNow colleagues. The work supports international, worldwide-used internal applications and centers on Retail Service Management and Field Service Management. German skills are a plus, while the CSM Implementation Specialist certification is beneficial rather than required.
From the employer
Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.
ServiceNow Developer (CSM / RSM / FSM) (m/f/d)
Your Tasks
- As a ServiceNow Developer you strengthen our international team in the Schwarz Group's Software Engineering department, more specifically in the Retail industry solution: Retail Service Management, Retail Portal, Mobile App for Retail as well as CSM-based Module Field Service Management
- You will perform engineering activities, working closely with product managers and engineers to ensure a clear understanding of project scope and deliverables
- You will implement, develop and be responsible for IT solutions on our internal ServiceNow application suite used worldwide, specifically working in the Retail Service Management Module and Field Service Management Module in close contact with ServiceNow colleagues
- You will create and maintain technical documentation for configurations, customizations and integrations
- You will stay updated with ServiceNow releases and new features, ensuring best practices are applied
Your Profile
- Experience with ServiceNow as a Developer in the Customer Service Management (CSM) module
- You already have professional experience in IT projects
- Certification as ServiceNow Certified Customer Service Management (CSM) Implementation Specialist is nice-to-have
- Business Fluent in English, German language skills are a plus
- Very good communication skills
- Open to learn and develop your skills on the job
Interested?
We look forward to receiving your application.
Paula Romero Molina
Reference no. 48213
We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.
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