Head of Customer Success & Commercial Operations – AI-Driven
At a glance
Director-level Customer Success role at Crisalix Labs Slu. Barcelona · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Build and lead international customer success teams, developing their capability as they scale
- Improve adoption, retention and recurring revenue across the customer lifecycle
- Apply AI and automation to change operating practices and improve commercial results
- Strengthen lifecycle management, commercial workflows and CRM effectiveness
- Set clear performance expectations and work with commercial, product and technology teams on growth
What you bring
- A strong B2B SaaS record, including measurable gains in retention, revenue and operational performance
- Experience reshaping and scaling customer success teams, with significant results you can demonstrate
- Hands-on leadership of international teams and practical AI or automation implementations with business impact
- Fluent English, plus strong analytical, SaaS business and CRM capabilities
Who this fits
This director-level role suits a commercially focused leader who can turn customer success and operations into measurable results. You’ll lead international teams and drive practical change across customer success, commercial, product and technology work.
From the employer
We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.
Lead, develop and scale high-performing international Customer Success teams.
Drive customer adoption, retention, recurring revenue growth and commercial performance.
Transform business operations through AI, automation and innovative working methods.
Optimise customer lifecycle management, commercial processes and CRM effectiveness.
Establish a strong performance culture based on accountability, measurable results and continuous improvement.
Collaborate across commercial, product and technology teams to accelerate growth and scalability.
Outstanding track record in B2B SaaS, ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance.
Proven experience transforming and scaling Customer Success organisations, with significant, measurable achievements.
Strong, hands-on leadership skills and experience managing international teams.
Practical AI and automation expertise, with successful implementation of solutions delivering tangible business results.
Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change.
Strong analytical capabilities, SaaS business understanding and CRM expertise.
Fluent English; additional languages are an advantage.
Join an international technology company at the intersection of AI, aesthetic medicine and practice growth, with the opportunity to shape commercial operations, lead transformation and make a direct impact on business performance.
We value proven achievements, practical execution and the ability to deliver exceptional results.
If you want to stand out, also send a short video as to why you would be the ideal fit for this role.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer Success
Find me workBy the team behind growthroles.