Relationship Manager
Rytbank Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Rytbank. Kuala Lumpur · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Bring new SME banking clients aboard through online outreach, referrals, and partnership channels
- Look after a Business Banking portfolio, keeping satisfaction and client retention high
- Review accounts regularly to uncover needs and recommend suitable financial products
- Use CRM and digital banking tools to track engagement, while promoting Business Banking offerings
- Check client activity and transactions against policy, then report on portfolio results, feedback, and market trends
What you bring
- A bachelor’s degree in business, finance, economics, or a related discipline
- At least one to two years in financial institutions, fintech, or digital banking
- Knowledge of SME financial needs, banking products, and microfinancing
- Experience with digital banking platforms and fintech solutions, plus strong communication and negotiation skills
Who this fits
You’ll suit a customer-focused relationship manager who can win, retain, and expand SME accounts through digital channels. The role expects independent work alongside cross-functional collaboration in a fast-paced, digital-first setting. It is based in Kuala Lumpur, Malaysia.
From the employer
About the Team:
Are you ready to be part of a transformative journey in digital banking? Join our vibrant team of visionaries and innovators as we redefine SME banking. Our team thrives on collaboration, innovation, and a shared commitment to excellence. We are passionate about delivering tailored financial solutions to small and medium-sized enterprises (SMEs) through cutting-edge digital platforms. This is your opportunity to shape the future of banking and make a meaningful impact.
About the Role:
We are seeking a dynamic and customer-focused Business Banking Relationship Manager to join our digital bank. In this role, you will be responsible for acquiring, managing, and growing relationships with SMEs, providing financial solutions through digital channels. You will work independently while also collaborating with cross-functional teams to deliver exceptional service and drive SME growth.
Key Responsibilities:
Identify and onboard new Business Banking clients through digital outreach, referrals, and partnerships.
Manage a portfolio of Business Banking clients, ensuring high levels of satisfaction and retention.
Conduct regular reviews to understand client needs and offer appropriate financial solutions.
Promote the bank’s suite of Business Banking products.
Utilize CRM and digital banking platforms to monitor client activity and engagement.
Ensure all client interactions and transactions comply with regulatory and internal policies.
Prepare regular reports on portfolio performance, client feedback, and market trends.
Qualifications:
Bachelor’s degree in Business, Finance, Economics, or related field.
Minimum 1–2 years of experience in financial institutions, Fintech or Digital Banking.
Strong understanding of SME financial needs and banking products/microfinancing.
Familiarity with digital banking platforms and fintech solutions.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and in a fast-paced, digital-first environment.
What We Value:
Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
Responsibility and ownership, with a strong sense of accountability.
Commitment to teamwork and achieving shared goals.
Customer focus and dedication to delivering results.
A proactive approach to leading change and innovation.
Curiosity for continuous learning and improvement.
Benefits:
Be part of a forward-thinking digital bank transforming Business Banking.
Work with cutting-edge technology and innovative financial products.
Enjoy a flexible, inclusive, and growth-oriented work culture.
Contribute to the development of reliable systems that delight our Business Banking clients.
Collaborate with a team of like-minded individuals to deliver exceptional products.
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