Customer Success Engineer
Mid-level Customer Success role at Resend. Remote, United States · full-time · $120,000–$140,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle incoming requests from Resend customers as their first point of contact
- Investigate bugs, document regressions, and deliver focused fixes
- Remove repeat questions through better documentation, product changes, and agent updates
- Improve the AI support agent with prompt tuning, new tools, and evaluations
- Build developer guides, spot customer friction, and represent their needs internally
What you bring
- Three to five years in technical support or customer success
- A track record of scaling support at a fast-growing company with automation and AI
- Experience with email deliverability
- Comfort solving developer problems while working under customer pressure
Who this fits
You’ll fit a remote team that values autonomy, direct ownership, and low-ego collaboration. The role is available across UTC-3 through UTC-8, with flexible schedules and travel for offsites, conferences, and meetups. It suits someone who enjoys improving both the customer experience and the systems behind support.
From the employer
Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here.
In this role, you will…
Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
You will be a great fit if you...
Love helping solve problems for developers
Can handle and perform under customer pressure
Have 3-5 years of technical support or success experience
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Have experience improving email deliverability
What it means to join the team:
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Comp: $120,000 - $140,000 USD, commensurate with experience
Learn more about how we work:
About Resend
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
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