Growth & Account Manager - DACH (AI x Greentech) (m / f / d)
At a glance
Mid-level Account Management role at Reonic. Berlin · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Improve customer experience and internal processes while owning customer success and revenue growth
- Guide new customers through implementation as their product specialist and business partner
- Work with Support, Product, and Engineering to increase usage and surface market opportunities
- Find ways to expand, renew, and deepen customer relationships to improve net revenue retention
- Plan and deliver projects that support growth and product innovation
What you bring
- C2-level German is required, along with strong communication in both German and English
- You have customer service or customer success experience centered on direct customer interaction
- You have worked in a high-growth startup setting
- A technical background such as industrial engineering, or a degree from a top-tier business school
Who this fits
You’ll suit a resilient, driven customer-facing professional who enjoys challenging work and helping customers achieve lasting value. This is a full-time, on-site role in Berlin, with five days each week in the office.
From the employer
Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Berlin.
What You’ll Do
Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation
What Makes You a Great Fit
Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
Experience in customer service or success, with a strong emphasis for customer facing interactions.
Experience in high growth start up environment.
Technical background e.g. (industrial-) engineering, or top tier business school degree.
Excellent communication abilities in German and English.
Why Join Us?
Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
Enjoy opportunities for personal and professional growth.
Embrace the freedom to innovate and make quick changes in a dynamic team.
Perks include gym membership, coffee, regular team events, MacBook and more.
Receive competitive pay.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.
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