Manager - Key Accounts / Tamilnadu - Chennai
At a glance
Mid-level Account Management role at Rentokil Initial. Tamil Nadu · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep current accounts, renew agreements with yearly price increases, and pursue additional business
- Handle customer payments while tracking collection and DSO against assigned goals
- Find new opportunities through sales to current customers and new-account development
- Study the market and competitors to identify service gaps, then share client input with service teams
- Coordinate with pan-India key-account and cross-functional groups while staying within budget
What you bring
- Strong spoken and written English, plus effective customer and internal coordination skills
- A demonstrated history of managing customers and developing business
- Working ability with Word, Excel and PowerPoint
- Market familiarity and decision-maker relationships with large customers are advantageous
Who this fits
This role suits someone experienced in customer retention, renewals, collections, upselling and new business development. You’ll work onsite in Tamil Nadu and report to the National Key Account Manager. The job requires collaboration with branch, service, pan-India key-account and cross-functional teams.
From the employer
ABOUT US:
Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest
commercial pest control company with operations in more than 70 countries and PCI, the number one
pest control company in India with presence in the local market for over 60 years.
Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in
India. The company also focuses on developing industry-leading service operations through the sharing
of best practices, new innovations and the use of digital technologies.
POSITION RESPONSIBILITIES / REQUIREMENTS:
The Key Accounts Manager is responsible for managing existing customers and winning new ones. The
person will report to the National Key Account Manager. The incumbent will have to work as part of a
multi-functional team, and this involves collaboration with the internal team and external stakeholders.
GENERAL DUTIES & RESPONSIBILITIES:
● Customer retention
● Contract renewal with annual price increase
● Manage collection
● Up-selling to existing customers
● New business development
● Work collaboratively with pan India KA & cross-functional teams
● New Business Development
● Market survey, competitor analysis to understand gaps of our services
● Control cost and work within the allocated budget
● Support the service team by providing client feedback
● Attend to other work-related duties as may be assigned to you from time to time
KEY DELIVERABLES:
● Customer (Revenue) retention of 95%+
● On-time customer contract renewal of 100%
● Price increase from existing customers as per target set
● Manage collection and DSO as per targets set
● Generate new sales from existing and new customers as per the Monthly, Quarterly and
Yearly target set
CORE COMPETENCIES
● Excellent Customer Relationship management skills
● Good communication – both verbal and written
● Proven track record of customer management and business development
● Ability to work with cross-functional teams
Requirements
EDUCATIONAL REQUIREMENTS
● Ability to communicate well in written and spoken English
● Ability to manage customers effectively & internally coordinate well with branch & cross-
functional teams
● Knowledge of the market and relationship with large customers at decision maker level will
be an added advantage
● Fair knowledge of the geography in which the position will be based
● Good working knowledge of Word, Excel and PPT
Benefits
Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly Incentives + Statutory bonus
Petro card + Vehicle maintenance
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