Key Accounts Manager - Ahmedabad
At a glance
Mid-level Account Management role at Rentokil Initial. Ahmedabad · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Retain existing accounts, renew contracts with price increases, and manage collections and DSO against targets
- Win additional business from current customers and new prospects across monthly, quarterly, and yearly goals
- Coordinate with branches to deliver customer service and use client feedback to support service teams
- Study the local market and competitors to identify service gaps and improve account profitability
What you bring
- A bachelor’s degree or equivalent, plus more than five years in sales overall
- At least two years managing key accounts within that sales experience
- A record of handling customers and developing business, with strong relationship and communication skills
- Working knowledge of Word, Excel, and PPT, plus familiarity with the Ahmedabad-area geography
Who this fits
This is an onsite Ahmedabad role for an individual contributor reporting to the National Key Account Manager. You’ll work with internal teams, branches, and external stakeholders, so the role suits someone comfortable coordinating across functions while owning retention, renewals, collections, and sales.
From the employer
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The Manager - Key Accounts is responsible for managing existing customers and winning new ones. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Requirements
Job Responsibilities:
- Manage existing customers (Account Management)
i) Customer retention
ii) Annual contract renewal with price increase
iii) Collection / DSO management
iv) Up-selling
- New Business Development
- Work with branches in delivering excellent customer service
- Market survey, competitor analysis to understand gaps of our services
- Improve customer profitability / margins
- Support the service team by providing client feedback
- Attend to other work-related duties as may be assigned to you from time to time
Key Result Areas:
- Customer (Revenue) retention of 95%+
- On-time customer contract renewal of 100%
- Price increase from existing customers as per target set
- Manage collection and DSO as per targets set
- Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set
Competencies (Skills essential to the role):
- Excellent Customer Relationship management skills
- Good communication – both verbal and written
- Proven track record of customer management and business development
- Ability to work with cross-functional teams.
Educational Qualification / Other Requirement:
- Bachelor’s Degree (or its equivalent) with overall sales experience of 5+ years of which 2 years should have been in Managing Key Accounts
- Fair knowledge of the geography in which the position will be based
- Good working knowledge of Word, Excel and PPT
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
Interested candidates can share resume on below mentioned email
alfeeya.siddiqui@rentokil-pci.com
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