Key Account Specialist
At a glance
Mid-level Account Management role at QIMA. Shenzhen · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Keep key-client process documents and training materials current
- Coordinate with field inspectors and check the content of their inspection reports
- Handle activities tied to key-account KPIs, prepare weekly and monthly updates, and assign inspectors to accounts
- Help validate client reports and train new dedicated inspectors with the coordination team
- Run recurring sessions on client standards for office teams and field inspectors
What you bring
- A bachelor's degree is expected, though highly motivated new graduates may also be considered
- You can communicate in spoken and written Chinese and English
- You bring working familiarity with quality control and can use the MS Office Suite
Who this fits
This role suits someone early in their career who is careful with details and steady under pressure. It is based onsite in Shenzhen.
From the employer
At QIMA, we’re on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of theirsupply chain with quality inspections,supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?
You will be expected to:
• Update documents on operation processes as well as training materials for key clients
• Communicate efficiently with frontline inspectors and oversee inspection report content
• Manage specific activities to drive key clients KPIs
• Prepare weekly and monthly reports
• Issue dedicated inspectors to each key account
• Liaise with the coordination team to train new resources (dedicated inspectors) in essential areas
• Support key client report validation
• Organize periodic training on key client standards for both back-office teams and frontline inspectors
• Other tasks arranged by the management team
It could be you, if you have:
- A bachelor's degree (fresh graduates with a strong ambition to learn may also be considered)
- Familiarity with the quality control field (work experience is welcome, but not mandatory);
- Proficiency in both spoken and written Chinese and English;
- The ability to work well under pressure while remaining detail-oriented
- A working knowledge of the MS Office Suite.
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