Customer Success Operations Manager
PubMatic Open · verified Oct 22, 2026 At a glance
Manager-level Customer Success role at PubMatic. Paris · €70,000–€85,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Set up publisher accounts and oversee Tier 1 omnichannel clients using the PubMatic platform
- Coordinate technical integrations, tracking delivery and resolving troubleshooting issues within agreed service levels
- Review account results, diagnose performance changes and recommend ways to improve publisher yield
- Work with Sales, Product, Marketing and Engineering on implementation plans, reporting and client growth
- Keep Salesforce and JIRA records current while addressing integration, data discrepancy and brand-safety escalations
What you bring
- You bring experience with programmatic advertising, such as header bidding, RTB or private marketplaces
- You are fluent in French at C1 level or higher
- You can use Excel to analyse complex data, spot patterns and explain findings clearly
Who this fits
This hands-on manager role suits someone comfortable balancing publisher onboarding, technical support and account optimisation while working across teams. It is a twelve-month maternity cover based in Paris, with three office days and two remote days each week.
From the employer
About the Role
12 Month - Maternity Cover
Join PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform.
As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.
If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.
What You’ll Do
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
- Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
- Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
- Respond to and resolve integration issues, discrepancies, and brand safety escalations
- Generate and interpret performance reports, turning data into clear client insights
- Build strong client relationships, identifying growth opportunities and supporting revenue targets
What You’ll Bring
- Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
- Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
- Strong analytical skills, with experience working with complex datasets to identify trends and root causes
- Confidence using Excel for analysis and reporting
- Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
- Ability to manage onboarding, client support, and optimisation simultaneously
- Clear communication skills, with the ability to explain technical concepts to a range of audiences
- A structured, detail-oriented approach and a collaborative mindset
- Fluent French / C1 Minimum
If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.
Additional Information
Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.
- On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.
Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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