Marketing Dept Undergraduate Research Assistant – Phone Survey
At a glance
Entry-level General Marketing role at Penn State. Penn State University Park · part-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Call customers to complete surveys for a phone-based feedback study
- Write down relevant details immediately after finishing each conversation
- Coordinate with graduate students and faculty researchers on the project
- Work from a designated office or a quiet remote setting with dependable connectivity
What you bring
- You speak English strongly and communicate clearly with customers
- You can manage your own workload while handling pressure and changing situations
- You will protect confidential information throughout the research work
Who this fits
This part-time role suits a Penn State undergraduate who can handle customer calls, document conversations, and work independently. You may work at an assigned office or from a quiet remote location with reliable internet and phone service. Remote or hybrid approval is not guaranteed, and employment requires successful background checks.
From the employer
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Department of Marketing at the Smeal College of Business is seeking undergraduate research assistants to support a phone-based customer feedback project. Research assistants will collaborate with graduate students and faculty researchers. Telephones will be provided.
Duties & Responsibilities:
• Conduct phone surveys with customers
• Record notes after each call
• Work either in an assigned office or remotely from a quiet location with a stable internet/phone connection
Qualifications:
• Strong English speaker
• Strong communication skills
• Ability to work independently and manage tasks under pressure
• Adaptability to different situations
• Commitment to confidentiality
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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