Desk Based Account Manager
At a glance
Manager-level Account Management role at Polypipe. Polypipe Doncaster Neale Road · full-time · no salary stated · we estimate £42,500–£79,000 across the United Kingdom.
Polypipe has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run scheduled calls with your builders’ merchant accounts, then pursue upsell, cross-sell and new-range opportunities
- Build trusted customer contacts and resolve routine questions as their main day-to-day contact
- Coordinate promotions with customers, track their response and share results with marketing and commercial teams
- Keep CRM activity and sales opportunities current, and report account results, customer feedback and market observations
- Coordinate customer coverage with field account managers and support teams, including new-customer onboarding and follow-up
What you bring
- You have sales or account-management experience, ideally serving construction, building-supply or related B2B customers
- You can work toward sales goals, spot commercial opportunities and interpret account data
- You communicate well and build customer relationships by phone, email and virtual channels
- You can use CRM systems, Microsoft Office and sales reporting tools
Who this fits
This is a desk-based account-management role at the Neale Road site in Doncaster, working with builders’ merchant accounts alongside field sales colleagues. The schedule is Monday to Friday, 9am to 5pm. You’ll suit work that combines customer calls, sales targets, promotion follow-through and account reporting.
From the employer
Closing Date for Application:
Sunday 11/10/2026Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.
Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.
Role: As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan.
You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.
Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.
Key Responsibilities:
Customer & Sales Growth
Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts
Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges
Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
Identify growth opportunities within the account base and take actions to unlock potential
Customer Relationship Management
Build and maintain strong, trusted relationships with key contacts across your customer portfolio
Serve as the primary point of contact for day-to-day queries, ensuring timely and effective resolution
Act as a brand ambassador, promoting value-added services and reinforcing customer loyalty
Promotional & Marketing Support
Promote and co-ordinate marketing campaigns and promotional initiatives with your customer base
Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
Tailor promotional messaging based on customer needs, seasonality, and market trends
Reporting & Insights
Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
Report on account performance, promotional results, and customer feedback to internal stakeholders
Provide insights into customer behaviour, competitor activity, and market dynamics
Collaboration & Support
Work closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage
Assist in onboarding new customers and supporting administrative follow-up as needed
Contribute to continuous improvement of internal processes to enhance customer experience
Skills & Experience:
Ability to analyse data
Excellent listening, negotiation, motivation, and presentation skills
Excellent verbal and written communications skills
Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
Strong communication and relationship-building skills via phone, email, and virtual platforms
Commercial acumen and ability to identify sales opportunities
Comfortable working to targets and KPIs in a fast-paced environment
Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting
Working Hours & Benefits:
Monday to Friday, 9am - 5pm
25 days holiday entitlement
Contributory pension scheme - matched up to 8%
Life assurance
Enhanced Maternity & Paternity pay
Save as you earn Sharesave Scheme
Cycle to work scheme
Free flu vouchers
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
Staff discount on all Genuit Group products
Free on-site parking
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
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