Account Manager, India Sales (based in Mumbai)
At a glance
Manager-level Account Management role at lhw. Gurugram · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Win new business and grow key accounts across Western and Southern India against revenue goals
- Build partner relationships with travel companies, major accounts and member hotels to increase sales
- Review accounts, use data to shape sales plans, and track market shifts, rivals and customer needs
- Join regional sales trips, events and trade shows, then share market recommendations with member hotels
- Keep CRM information current and coordinate with regional colleagues on sales programs
What you bring
- At least five years in hospitality sales, ideally with a luxury hotel brand
- A hospitality, business, marketing or sales degree, or a related qualification
- Knowledge of Western and Southern India travel markets, plus established industry connections
- Experience with CRM platforms and sales technology
Who this fits
This role suits an experienced hospitality seller with relationships across the travel sector and a focus on India’s western and southern markets. You’ll be based in Mumbai, work from the Mumbai office two days a week, and travel within the region for about a quarter of your time.
From the employer
Position Summary
Are you passionate about driving sales and leveraging your relationships and skills to connect luxury member hotels with premium clients in the travel trade, group, and corporate segments? As the Account Manager, India Sales, you will join our Global Sales team and report to the Director, India. In this role, you will be responsible for strategic account management of Managed and Business Development accounts in Mumbai, while also focusing on developing the Western and Southern India markets for The Leading Hotels of the World (LHW).
This is a full-time role based in Mumbai, India. We offer flexible workplace policies that allow for remote work, with an expectation of travelling to our Mumbai office two days a week.
Key Responsibilities
- Drive new business development and manage key customer accounts across Western and Southern India to achieve and exceed revenue targets.
- Build and maintain strong relationships with luxury travel partners, key accounts, and member hotels to grow market share and revenue.
- Conduct account reviews and develop data-driven sales strategies aligned to business objectives and market opportunities.
- Monitor market trends, competitor activity, and customer needs to identify growth opportunities.
- Support regional sales missions, roadshows, events, and industry trade shows to strengthen brand presence and generate business.
- Provide market insights and strategic recommendations to member hotels to help increase revenue from the region.
- Maintain accurate CRM records and collaborate closely with regional teams to ensure effective execution of sales initiatives.
Requirements and Experience
- Bachelor's degree in Hospitality, Business, Marketing, Sales, or a related field.
- 5+ years of sales experience within hospitality, preferably with a luxury hotel brand.
- Strong understanding of the Western and Southern India travel market and established industry relationships.
- Experience using CRM systems and sales technology tools.
- Well-connected within the hospitality and travel industry.
- Ability to travel within the territory and attend industry events as required (approximately 25% of travel is expected).
Skills and Competencies
- Proven sales, negotiation, and relationship-management skills.
- Strong analytical and strategic thinking abilities with a results-oriented mindset.
- Excellent written and verbal communication skills in English.
- Ability to influence stakeholders, build trust, and collaborate effectively across teams.
- Strong organizational, planning, and execution skills.
- Professional presence with the agility to adapt to changing market conditions.
Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:
- Competitive Salary and benefits package
- Up to USD 500 for home office setup credit
- Up to USD 500 travel credit that supports and encourages our employees’ passion for travel
- Opportunity to work in a diverse and dynamic environment
- Professional development opportunities
- Flexible working arrangements
About The Leading Hotels of the World, Ltd. (LHW)
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.
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