Account Manager
Gurugram Full-time Manager Account Management
At a glance
Mid-level Account Management role at Cnx. Gurugram · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationGurugram
EmploymentFull-time
PostedAug 18, 2026 · 6w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage client accounts by renewing contracts, growing existing relationships, and moving customers to other services when appropriate
- Contact existing customers to uncover opportunities, understand their needs, and recommend potential solutions
- Resolve escalated service concerns, using data to identify obstacles to customer satisfaction
- Manage a sales territory, meet monthly revenue quotas, and negotiate renewals or additional services
- Build relationships with decision-makers and partners, address objections, and plan around risks to success
What you bring
- You need English proficiency for this role
- You can manage customer accounts against revenue targets and handle renewals, expansion, and service conversions
Who this fits
This role suits someone focused on account growth and customer retention, with direct responsibility for territory quotas and escalated concerns. The position is based in Gurugram and reports to a Sales Manager.
From the employer
Job Title:
Account ManagerJob Description
The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
Location:
IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th FloorsLanguage Requirements:
English (Required)Time Type:
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