Technical Customer Success Manager
At a glance
Mid-level Customer Success role at Planera. Remote, USA · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead hands-on customer onboarding, adoption sessions, and training around construction scheduling practices
- Guide pilots and proof-of-concept projects while helping customers assess the platform’s value
- Build stakeholder relationships that support engagement, retention, upsell, and cross-sell opportunities
- Investigate usage data, resolve technical issues, and relay customer feedback to product and engineering
What you bring
- At least five years in construction project management as a PM, Superintendent, or PE
- Deep knowledge of CPM scheduling, construction workflows, and tools such as Oracle Primavera P6 or Microsoft Project
- A construction management or civil engineering degree, or equivalent experience
- Experience improving customer satisfaction, managing pilots, and handling technical troubleshooting
Who this fits
You’ll suit this role if you combine construction scheduling expertise with strong customer relationship skills. The job is remote within the USA and calls for up to thirty percent travel, with preference for candidates near a major airport. You’ll work independently while coordinating with sales, product, and engineering.
From the employer
Location
We are hiring multiple Remote positions.
West (California)
Central (Texas, Midwest, Mountain states)
East
Ideally candidates are located near a major airport as this will require up to 30% travel.
Role
As a Technical Customer Success Manager, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take ownership of the entire customer lifecycle—from onboarding and adoption to retention and expansion. Your ability to blend construction scheduling expertise with exceptional customer relationship management will be key in driving customer success.
This role is highly technical, requiring hands-on experience with CPM scheduling software and a deep understanding of construction project management workflows. You’ll work closely with customers to help them optimize their scheduling process, manage pilot projects and proof of concepts (POCs), and provide strategic guidance on best practices.
Additionally, you will collaborate cross-functionally with sales, product, and engineering teams to ensure that customer feedback is translated into continuous product improvements.
Key Responsibilities
Customer Onboarding & Adoption – Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one
Customer Relationship Management – Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.
Technical Guidance & Training – Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.
Pilot & POC Management – Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value.
Customer Retention & Expansion – Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.
Customer Advocacy & Feedback Loop – Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.
Support & Troubleshooting – Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.
Data-Driven Insights – Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.
What We're Looking For
5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.
In-depth knowledge of CPM scheduling and construction workflows.
Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).
Knowledge and experience with data center construction is a plus.
Proven ability to drive customer satisfaction, retention, and expansion.
Experience managing customer pilots and proof-of-concepts (POCs).
Ability to troubleshoot technical issues and provide clear, actionable solutions.
Bachelor’s degree (or equivalent experience) in Construction Management or Civil Engineering.
Exceptional written and verbal communication skills – ability to communicate complex ideas simply.
Strong relationship-building skills with both technical and non-technical stakeholders.
Ability to work independently in a remote setting while collaborating across teams.Expect up to 30% travel
Why Join Planera?
Be part of a fast-growing startup that’s transforming construction industry
Shape the future of our platform by working closely with product and engineering teams.
Remote-first culture with flexibility and autonomy.Incredible leadership team with proven success record in the startups.
Competitive salary, benefits, and potential for growth within the company.
Apply today!
About Us
Planera, Inc. is transforming how construction professionals plan and schedule their projects. Our collaborative online whiteboard-based CPM scheduling software simplifies project scheduling, eliminating inefficiencies and reducing the time required to create resource- and cost-loaded schedules. With built-in risk simulation and schedule quality checking, we remove the need for third-party plug-ins, making scheduling smarter, faster, and more intuitive.
At Planera, we believe in delivering powerful yet user-friendly solutions that drive project profitability. Join us in revolutionizing the construction tech space!
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