Services Renewal Specialist, Thailand
At a glance
Mid-level Account Management role at Philips. Bangkok · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Set targets and enable channel partners to improve services performance across Thailand
- Help account managers bundle multi-modality services into contract renewals
- Sell renewal solutions directly to large customers using tailored value propositions
- Keep the SFDC funnel and forecasts accurate while improving renewal timing and win rates
- Build campaigns with modality managers and coordinate teams around customer satisfaction
What you bring
- Six to eight years of commercial experience spanning funnel management and solution or service selling
- Direct-sales experience is required, while indirect-sales background is preferred
- Hands-on experience improving sales processes and using digital tools to raise productivity
- Comfort working with CRM systems, solving problems, and improving how teams use them
Who this fits
This role suits a commercially experienced services seller who can manage partners, direct customers, forecasts, and internal relationships. You’ll work in a field role, generally at customer or supplier locations rather than the company’s main facilities, and will cover Thailand.
From the employer
Job Title
Services Renewal Specialist, ThailandJob Description
Job Summary:
The Services Renewal Specialist develops and executes strategic and tactical sales plans to exceed services financial targets for Thailand. This includes partner performance management and direct sales of: Warranty Conversions, Contract Renewals, Win Back programs Corporate Contracts and Billable Conversions.
Your role:
Drive Services Channel Partner performance management by setting annual targets, ensuring the underpinning of the targets and the partners enablement.
Support Service Account Managers to drive contract penetration multi-modality as a bundle into multi-modality renewals.
Penetrate large direct customers with creative value propositions.
Drive SFDC funnel accuracy and ensure forecast accuracy.
Demonstrate solution-selling skills and manage internal relationships with the sales and customer delivery organizations to meet renewal and retention objectives.
Improve and automate sales process to increase win rate and on-time renewal.
Prepare specific campaigns and marketing events in collaboration with multi-modality managers.
Collaborate with other departments across the company to ensure customer satisfaction.
Demonstrate solution-selling skills and manage internal relationships with the sales and customer delivery organizations.
Responsible for delivering top line performance of modality services in Thailand and in line with bottom line expectations.
You're the right fit if:
Minimum solid 6-8 years of experience with strong commercial experience, funnel management and solutions/service selling. Preferably previous experience in Services.
Experience in driving sales process improvement, sales digitization to improve sales productivity.
Experience in direct sales is a must and as in Indirect sales is preferred.
Strong interpersonal skills/team up with internal stakeholders. Problem Solving. Creative.
Clinical and need to like to be working with CRM and driving improvement in the way we work with CRM.
How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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