Customer Success Specialist
PetroApp Open · verified Sep 25, 2026 At a glance
Mid-level Customer Success role at PetroApp. Dammam · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage customer relationships as the main contact for questions, needs, and account concerns
- Track engagement and platform use, then help customers adopt the product and realize its value
- Resolve complaints and escalations professionally while identifying ways to strengthen account health
- Coordinate renewals, retention work, and customer success plans tied to customer objectives
- Review customer data, share performance insights, and relay feedback across Sales, Product, Marketing, and Support
What you bring
- A bachelor’s degree in business administration or a related discipline
- One to two years in customer success, account management, or another customer-facing position
- Previous work at a SaaS company is required
- Strong communication, relationship management, problem-solving, customer service, and analytical abilities
Who this fits
This role suits a mid-level customer success professional who can manage several priorities, interpret customer data, and build durable relationships. You’ll work onsite in Dammam, Saudi Arabia.
From the employer
Job Summary
We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.
Key Responsibilities
• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
• Monitor customer engagement and platform usage to encourage adoption and maximize value.
• Handle customer issues, complaints, and escalations in a timely and professional manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate customer needs to internal stakeholders.
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and overall account health.
Requirements
• Bachelor’s degree in Business Administration or a related field.
• 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Previous experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with the ability to interpret data and generate insights.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
• Experience working with subscription-based products or services.
• Familiarity with CRM and customer success tools.
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