Account Manager - Customer Retention & Upselling | Remote
At a glance
Manager-level Account Management role at Pavago. Remote, Brazil.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of existing customer accounts and run recurring reviews and check-ins
- Build stakeholder relationships while spotting renewal risk and addressing customer concerns early
- Find upsell and cross-sell openings, then match additional products or services to customer needs
- Work internally to solve customer issues and keep CRM notes, opportunities, and forecasts accurate
- Deliver retention results and expansion revenue against defined performance targets
What you bring
- At least two years in account management, customer success, or sales
- A track record of finding ways to expand existing customer relationships commercially
- Strong communication, relationship-building, and problem-solving skills
- Experience using CRM systems while handling several customer accounts at once
Who this fits
You’ll suit a customer-facing account manager role focused on protecting renewals and growing current accounts. You should be comfortable working toward retention and revenue KPIs, managing multiple accounts, and working U.S. business hours from Colombia. The role is remote and full-time.
From the employer
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
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