Software Account Manager

Patterson pattersoncompanies.com Open · verified Oct 21, 2026

St Paul Full-time Manager Account Management

At a glance

Manager-level Account Management role at Patterson. St Paul · full-time · $68,300–$88,766 base.

SalaryStated by Patterson

$68,300 – $88,766

Base salary for this role, in USD per year, as published in the posting.

RoleAccount Management

SeniorityManager

LocationSt Paul

EmploymentFull-time

Base pay$68,300–$88,766

PostedOct 20, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Manage a customer portfolio after the sale, keeping accounts engaged and focused on renewal
Guide onboarding and ongoing product use so customers get value from Patterson software
Track account health and usage to spot retention risks and opportunities for proactive support
Use customer feedback to inform product and service improvements, coordinating with sales, marketing and product teams
Record account activity and pursue retention, engagement and satisfaction targets

What you bring

At least two years of experience managing accounts
A bachelor’s degree in sales, business or marketing, or equivalent experience

Who this fits

This role suits someone who can advise customers, negotiate workable solutions and support B2B software adoption; software experience is preferred. Occasional national travel is required, at about a quarter of the time.

From the employer

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Software Account Manager drives customer success and retention by managing the post-sale customer experience and fostering long-term customer partnerships. This role helps customers achieve maximum value from Patterson software solutions through proactive engagement, consultative support, and ongoing adoption strategies. By maintaining deep knowledge of Patterson products, customer workflows, and competitive market dynamics, the Software Account Manager identifies opportunities to improve customer outcomes, strengthen loyalty, and support sustainable business growth while aligning customer needs to company goals.

ESSENTIAL FUNCTIONS

Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle.
Develop and maintain scalable post-sales engagement processes to support consistent customer interactions and lifecycle management.
Execute onboarding, adoption, and engagement programs to help customers maximize value from Patterson solutions.
Build trusted customer relationships that increase satisfaction, loyalty, and long-term partnership.
Drive software adoption and value realization by reinforcing product benefits and differentiation from competitive offerings.
Analyze customer situations and develop solutions that balance customer needs, business objectives, and competitive considerations.
Apply strong advisory and negotiation skills to explore alternatives, build consensus, and achieve mutually beneficial outcomes.
Maintain expertise in Patterson software solutions, customer workflows, and best practices to effectively support customer adoption and success.
Advocate for customer needs by sharing insights and feedback that drive improvements to products, services, and overall customer experience.
Achieve or exceed established retention, engagement, and customer satisfaction goals and performance metrics.
Monitor customer health, usage, and engagement metrics to identify risks, opportunities, and proactive support needs.
Partner with sales, marketing, product development, and customer success teams to align priorities and support positive customer outcomes.
Collaborate with marketing and cross functional teams to develop and execute retention strategies informed by customer health, risk indicators, and engagement insights.
Document customer activities, engagement efforts, and key account information to support business visibility, reporting, and decision making.

REQUIRED QUALIFICATIONS

2 years account management experience
Bachelor’s Degree in sales, business or marketing, or equivalent experience

PREFERRED QUALIFICATIONS

Experience supporting, training, renewing, or selling software solutions in a B2B environment.
Dental, healthcare, or related industry experience preferred
Knowledge of Patterson software solutions and customer workflows preferred

TRAVEL AND ON-CALL

This position requires occasional travel (25%) in a national area.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$68,300.00 - $88,766.67

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.