Mid-Market Customer Success Manager, Unity
Onit, Inc. Open Remote United States Full-time Manager Customer Success
At a glance
Manager-level Customer Success role at Onit, Inc. Remote, United States · full-time · $82,500–$100,000 base.
SalaryStated by Onit, Inc.
$82,500 – $100,000
Base salary for this role, in USD per year, as published in the posting.
RoleCustomer Success
SeniorityManager
LocationUnited States
WorkplaceRemote
EmploymentFull-time
Base pay$82,500–$100,000
PostedJun 2, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of roughly sixty mid-market customers through onboarding, ongoing support and renewal as their main contact
- Build working knowledge of OnitX and help legal departments achieve outcomes on their operational challenges
- Track account health, address risks early and create plans to prevent customer issues from escalating
- Review goals and results with customers, show the value delivered and identify potential account growth
- Coordinate with Renewals and internal teams, while sharing customer feedback and effective practices
What you bring
- At least four years in customer success, account management, consulting or another customer-facing role
- You can oversee many customer accounts with limited day-to-day direction
- You have worked with stakeholders across legal operations, legal, finance and IT
- You know Salesforce and a customer success platform such as Gainsight, ChurnZero or an equivalent
Who this fits
This role suits someone comfortable owning customer relationships and working across teams from onboarding through renewal. It is remote within the USA and focuses on mid-market accounts.
From the employer
About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Our Commitment to ApplicantsWe know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
Onit is seeking a Mid-Market Customer Success Manager to own and grow a portfolio of approximately 60 customers on our OnitX platform. In this role, you'll be the primary relationship owner for customers under $500K ARR, helping legal departments get maximum value from OnitX while driving retention and expansion. You'll work cross-functionally across Implementation, Support, Product, Marketing, and Account Management to deliver a seamless customer experience from onboarding through renewal.Key Responsibilities:
- Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor
- Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges
- Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate
- Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities
- Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio
- Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams
- Develop and share best practices across the CS org to continuously improve efficiency and effectiveness
Required Skills:
- 4+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success).
- Proven ability to manage a high-volume account portfolio with minimal oversight
- Experience navigating complex stakeholder environments — Legal Ops, Legal, Finance, and IT
- Familiarity with Salesforce and CS platforms (Gainsight, ChurnZero, or similar)
- Background in SaaS or legal technology is a strong plus
- Comfortable working in a scaling organization where processes are still being built
- Bachelor's degree preferred
Our Commitment to ApplicantsWe know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
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