Customer Success Specialist
At a glance
Mid-level Customer Success role at Nvent. Reynosa · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage customer orders from start to finish, keeping buyers informed about delivery timing and risks
- Work with Sales and other teams to retain assigned accounts and resolve supply chain problems
- Handle quality issues, non-conformance cases, and customer escalations through resolution
- Track service results, share performance updates, and find ways to improve customer satisfaction and efficiency
What you bring
- At least three years in customer service, success, sales support, or account management in a relevant industrial setting
- Working knowledge of Salesforce, customer portals, Microsoft Office, and intermediate-to-advanced Excel
- Professional English and Spanish communication skills, both spoken and written
- Ability to juggle accounts and projects accurately while managing sensitive customer situations
Who this fits
This role suits a bilingual customer-facing professional who can coordinate across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain. It is based in Reynosa, Mexico, and includes occasional travel. A tourist visa is preferred.
From the employer
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Manage end-to-end customer order fulfillment and ensure a positive customer experience.
- Provide proactive updates on order status, delivery schedules, and potential risks.
- Partner with Sales to support customer retention and business growth within assigned accounts.
- Collaborate with cross-functional teams to ensure on-time delivery and resolve supply chain issues.
- Coordinate and resolve quality concerns, non-conformance cases, and customer escalations.
- Monitor service performance metrics and communicate results to customers and internal stakeholders.
- Build strong customer relationships by serving as a trusted point of contact.
- Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.
- Perform additional duties and special projects as assigned.
YOU HAVE:
- Bachelor's Degree in Business, Engineering (Electrical/Mechanical), or a related field preferred.
- + 3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.
- Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications.
- Proven intermediate to advanced Excel skills is required.
- Bilingual, strong written and verbal communication skills in English and Spanish is required.
- Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.
- Proven ability to build strong relationships and maintain a professional, customer-focused approach, including managing escalations and sensitive customer situations.
- Strong collaboration skills with the ability to work effectively across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain teams.
- Demonstrated adaptability in a fast-paced and changing business environment while maintaining a high level of accuracy and responsiveness.
- Self-motivated team player with a continuous improvement mindset, high integrity, and a commitment to delivering exceptional customer experiences.
- Open to travel occasionally (A tourist VISA is preferred).
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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