Sr. Specialist, Customer Success
At a glance
Senior Customer Success role at Cnx. Makati City · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships across the customer lifecycle, answer questions, and address concerns using strong product or service knowledge
- Find potential customers, shape sales approaches, and present SaaS solutions to HR and talent acquisition leaders
- Negotiate pricing and contract terms, then bring new opportunities through to a close
- Track leads and account progress in the CRM, forecast revenue, and update sales managers
- Coordinate with sales, marketing, project and support teams on deals and hand off CRM updates for post-sale work
What you bring
- Three to five years in a sales position with an individual quota
- Fluency in Thai and English for Thailand customers, or Tagalog and English for Philippines customers
- Experience with SaaS sales, recruiting solutions or HR software
- Skill in negotiating software agreements, forecasting accurately, and using data to influence decisions
Who this fits
This senior role suits someone who can manage several prospects at once and sell to senior HR and talent acquisition decision-makers. The listed location is Makati City, Philippines; customer-facing language requirements depend on whether you serve Thailand or the Philippines.
From the employer
Job Title:
Sr. Specialist, Customer SuccessJob Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.You Will:
Sales Strategy: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.
Client Engagement: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.
Sales Presentations: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.
Negotiation and Closing Deals: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA
Pipeline Management: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.
Revenue Forecasting: Forecast sales revenue and providing regular updates to sales management.
Collaboration: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.
Market Knowledge: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.
Post-Sales Support: update CRM system for other teams to complete post sale activities
You Have:
3-5 years of experience in a quota-carrying sales role
For the Thailand market, fluency in Thai and English to serve customers
For the Philippines market, fluency in Tagalog and English to serve customers
Experience with recruiting, recruitment media and HR software
Experience with SaaS opportunities
Experience selling IT or recruiting solutions
Knowledge of software contract terms and conditions with the ability to create fair transactions
Negotiation and accurate forecasting skills
Close high-level business in an evangelist sales environment
Use data to inform decision-making and persuade others
Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors
Location:
PHL Makati City - SLCLanguage Requirements:
Time Type:
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