Specialist, Customer Success
At a glance
Mid-level Customer Success role at Cnx. Makati City · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle a large daily flow of customer calls and emails, using search tools to confirm contact details
- Check in with customers at scheduled intervals to assess satisfaction and whether they are getting product value
- Build product knowledge so you can answer customer questions and address specific objections
- Record customer feedback and satisfaction measures from surveys, calls and emails, including abandonment risk
- Raise customer concerns through suitable channels and coordinate with teams to improve their experience
What you bring
- At least two years in customer service
- A record of meeting personal and team sales goals
- Experience with frequent calling and learning new technology and data
- Strong process discipline, problem-solving ability and skill following call scripts
- Strong MS Office knowledge and experience with Salesforce or a comparable CRM
Who this fits
This mid-level role suits someone comfortable with high-volume customer contact, structured scripts and customer sales goals. It is based in Makati City, Philippines; the listing also welcomes experience or willingness to work from home.
From the employer
Job Title:
Specialist, Customer SuccessJob Description
You Have:2+ years of experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
You Will
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience
Location:
PHL Makati City - SLCLanguage Requirements:
Time Type:
Full timeNot this one either?
Claude or ChatGPT reads the other 90,612 for you.
Get better matches →
