Senior Customer Success Specialist, TIC
At a glance
Senior Customer Success role at UL Solutions. Tokyo.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Prepare quotations and proposals, then follow up with customers and support their order processing and inquiries
- Coordinate customers, account managers, engineers and delivery teams across pre-sales, post-sales and order work
- Track opportunities and customer activity in internal systems and CRM tools, while helping improve sales processes
- Support customer retention, account growth and issue resolution through relationship and engagement work
- Help run exhibitions, webinars and campaigns, then track leads and follow up with prospects
What you bring
- At least six years of related experience
- A bachelor's or graduate degree in business, engineering or a related area
- Working proficiency with MS Office and CRM software
- Relevant familiarity with TIC products or services, plus understanding of business sales processes
Who this fits
This role suits someone with customer-facing experience, including contact with senior or executive-level customers. You'll mainly handle sales process support, with a smaller share of customer success and marketing work. The position supports Japan's commercial organization and is based in Tokyo.
From the employer
The Senior Customer Success Specialist (TIC) supports the Japan commercial organization by providing sales process support, customer coordination, and operational assistance throughout the customer lifecycle.
The role is primarily focused on Sales Process Specialist (SPS) activities, including quotation support, order management, customer communication, and coordination with internal stakeholders. In addition, the position contributes to customer success initiatives and marketing support activities to enhance customer engagement and overall business performance.
Sales Process Support (Approximately 85%)
- Prepare and follow up on quotations and proposals.
- Support order processing, order management, and customer inquiries.
- Coordinate activities between customers, Account Managers, engineers, and delivery teams.
- Support pre-sales and post-sales administrative activities.
- Track opportunities and customer activities using internal systems and CRM tools.
- Assist sales teams in managing customer requests and ensuring timely execution of sales processes.
- Identify process improvement opportunities and support implementation of best practices.
- Maintain high levels of customer satisfaction through effective coordination and communication.
Customer Success & Marketing Support (Approximately 15%)
- Support customer relationship management activities and customer engagement initiatives.
- Coordinate cross-functional efforts to resolve customer issues and improve customer experience.
- Assist with customer retention and account development activities.
- Support marketing initiatives, including exhibitions, webinars, campaigns, and lead follow-up activities.
- Help track and report marketing-generated leads and customer engagement activities.
- Collaborate with sales and marketing teams to drive customer outreach and business growth opportunities.
- Bachelors and/or graduate degree in business, engineering, or related field.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
- 6+ years of related experience.
- Relevant knowledge and capabilities related to TIC products / services.
- Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
- Business acumen and understanding of business sales processes.
Not this one either?
Claude or ChatGPT reads the other 92,804 for you.
Get better matches →
