Customer Success Manager
Remote United States Full-time Manager Customer Success
At a glance
Manager-level Customer Success role at Nucleus Security. Remote, United States · full-time · no salary stated · we estimate $85,000–$135,600 across the United States.
Estimated pay
Nucleus Security has not published a salary for this role. The figure below is our estimate, not theirs.
$85,000 – $135,600
What the middle half of mid-level customer success roles in the United States paid, among postings that did state a salary.
Worked out from 647 postings that stated pay, median $107,500. Last updated Oct 22, 2026.
RoleCustomer Success
SeniorityManager
LocationUnited States
WorkplaceRemote
EmploymentFull-time
PostedOct 2, 2026 · 2w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Join customer kickoff sessions and guide deployment planning, architecture, configuration, and go-live work
- Coordinate large, complex customer projects, track timelines and deliverables, and use Python scripting to support progress
- Help customers put vulnerability programs into practice, including prioritization, workflows, and day-to-day use of Nucleus
- Set expectations around upcoming product capabilities and bring customer feedback to engineering and product teams
- Find expansion opportunities in strategic accounts and create resources that help customers succeed
What you bring
- You have managed major, complex accounts with demanding schedules and deliverables
- You understand enterprise security operations and can build knowledge of network vulnerability management
- You have basic Python programming or scripting experience
- You can guide executive stakeholders on the needs of a successful vulnerability management program
Who this fits
This role suits a technically minded customer success manager who can lead strategic accounts and complex deployments. It is remote and open to people working anywhere in the United States.
From the employer
Customer Success Manager
Nucleus is seeking a Customer Success Manager with a specialization in Strategic/Major Accounts to join our customer success team to support Nucleus customers. The Customer Success Manager is instrumental in the organization’s ability to deliver the full breadth of capability of our Nucleus platform for Unified Vulnerability Management. This technical role is responsible for owning the customer experience and engagement inclusive of guiding customers with planning the use of Nucleus, leading the deployment of the platform, identifying the early wins and driving the operational use of the solution. Demonstrated abilities in thought leadership, stakeholder management, technical competencies in security and architecture, multitasking, organizational skills and a high capacity to learn are imperative. The Nucleus Customer Success & Services program is responsible for helping customers architect, deploy and adopt the Nucleus Platform and to integrate all vulnerability scans across the enterprise NetSec and AppSec scanners, pen tests, and support the vulnerability management team with leading vulnerability prioritization and workflow automation processes. Nucleus is a fast-growing startup where we recognize and reward performance and encourage sustainable working hours. Nucleus believes “work is people”, and when our people succeed, our company succeeds. We are a remote first company with the ability to work anywhere in the United States.
What you will do:
What You Can Do:
Preferred Qualifications:
Why You Should Be Excited
Additional Information
At Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Nucleus is seeking a Customer Success Manager with a specialization in Strategic/Major Accounts to join our customer success team to support Nucleus customers. The Customer Success Manager is instrumental in the organization’s ability to deliver the full breadth of capability of our Nucleus platform for Unified Vulnerability Management. This technical role is responsible for owning the customer experience and engagement inclusive of guiding customers with planning the use of Nucleus, leading the deployment of the platform, identifying the early wins and driving the operational use of the solution. Demonstrated abilities in thought leadership, stakeholder management, technical competencies in security and architecture, multitasking, organizational skills and a high capacity to learn are imperative. The Nucleus Customer Success & Services program is responsible for helping customers architect, deploy and adopt the Nucleus Platform and to integrate all vulnerability scans across the enterprise NetSec and AppSec scanners, pen tests, and support the vulnerability management team with leading vulnerability prioritization and workflow automation processes. Nucleus is a fast-growing startup where we recognize and reward performance and encourage sustainable working hours. Nucleus believes “work is people”, and when our people succeed, our company succeeds. We are a remote first company with the ability to work anywhere in the United States.
What you will do:
- Involvement in “Go Live” kickoff engagements.
- Manage the design and architecture stage of Nucleus deployments.
- Manage stakeholders in large, complex projects implementing org-wide transformation programs.
- Oversee the deployment and configuration of Nucleus in customer environments.
- Help clients’ success by taking a proactive approach to helping achieve project goals through project management and scripting (Python3)
- Manage customer expectations regarding timelines of new functionality
- Provide product expertise and guidance to customers on the use of Nucleus to implement high-level vulnerability programs and successful modernization of VM.
- Collaborate and engage with the Nucleus engineering & product teams on suggested features, processes and opportunities for improving the product.
- Help establish the Customer Success Organization supporting Nucleus as the industry’s best by developing collateral and tools to operate more effectively and enable customers to be successful.
- Identify opportunities for growth in strategic accounts and collaborate with other teams to help deliver the key results that drive growth of customer accounts.
What You Can Do:
- Demonstrated ability to successfully manage large, complex accounts with complicated timelines and deliverables
- Understanding of how large enterprises operate in the context of security with the ability to learn traditional network vulnerability management.
- Ability to learn vulnerability management in the context of application security, development pipelines and cloud environments
- Programming language and scripting knowledge of Python, with basic experience.
- Ability to learn the SANS Vulnerability Management Maturity Model and what it means for Nucleus customers.
Preferred Qualifications:
- Background in vulnerability management in large enterprises
- Understanding of vulnerability management processes and experience working with Executives to know what the requirements of a successful program are for them.
- Knowledge/experience with development pipelines and working with Enterprise Application Security Architects, with an emphasis on vulnerability management/triage
- Ability to manage stakeholders at a high level
Why You Should Be Excited
- 100% company-paid health, dental, vision, life, and short-term disability insurance options
- Generous 401k contribution (not a match)
- Flexible PTO + 10 company holidays
- Equity in a high-growth, VC-backed startup
- Fantastic company culture
- Work on a truly unique, market- defining product
Additional Information
At Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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