Consumer Panel Insights Coordinator (Market Intelligence)
At a glance
Mid-level Market Research role at NielsenIQ. Santiago · full-time.
Pay not stated Market Research salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as Chile’s CPS/HomeScan resource, setting the standard for how teams apply panel methods and practices
- Turn consumer and market data into business recommendations for manufacturer and retailer clients
- Lead senior client discussions, using clear insight stories to deepen relationships and show solution value
- Bring CPS and RMS findings together into joined-up recommendations, while surfacing retention and account-growth opportunities
- Advise teams on CPS methods and client needs, and share expertise through proposals, business reviews and colleague coaching
What you bring
- A bachelor’s degree in business, marketing, economics or another listed field
- Relevant experience in Consumer Panel Services, HomeScan, household panels or another listed insights area
- Direct work with FMCG manufacturers or retail clients, plus advanced English
- Strong client-facing presentation skills, with a record of turning complex data into recommendations and business cases
Who this fits
This mid-level coordinator role suits someone with consumer panel expertise who can advise clients and influence teams across functions. The role is based in Santiago and is hybrid. It includes senior-stakeholder client work and collaboration with regional and global teams.
From the employer
About This Job
NielsenIQ (NIQ) is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. By combining advanced analytics with unparalleled measurement capabilities, NIQ helps retailers and manufacturers make smarter decisions and unlock sustainable business growth.
The Industry Insights team, within Customer Success, is responsible for transforming data into strategic recommendations that help clients grow their businesses. By leveraging NIQ’s broad portfolio of solutions, the team partners closely with manufacturers and retailers to generate actionable insights, strengthen client relationships, and maximize the value delivered through our services.
The Consumer Panel Insights Coordinator (Market Intelligence) plays a critical strategic role as the Consumer Panel Services (CPS/HomeScan) subject matter expert for the Chilean market. This position is responsible for driving excellence in CPS-related initiatives, fostering the integration of CPS and RMS insights, and supporting client retention and business growth through consultative engagement. Acting as a trusted advisor to both internal stakeholders and external clients, this role provides thought leadership, influences cross-functional decisions, and contributes to the continued development of NIQ’s Full View proposition across manufacturers, retailers, Customer Success, and Sales teams.
Responsibilities
- Serve as the primary Consumer Panel Services (CPS/HomeScan) subject matter expert for the Chilean market, ensuring the highest level of expertise and best practices across the organization.
- Act as a trusted advisor and strategic consultant to manufacturers and retailers, translating consumer and market data into actionable business recommendations.
- Lead and support executive-level client engagements, delivering compelling narratives and insights that strengthen relationships and demonstrate the value of NIQ solutions.
- Drive the integration of CPS and RMS insights, promoting NIQ's Full View proposition and ensuring cohesive, client-centric recommendations.
- Partner closely with Customer Success, Sales, Retail, and Manufacturer teams to identify opportunities for client retention, business growth, and solution expansion.
- Influence strategic decision-making across functions by providing expert guidance on CPS methodologies, industry trends, and client needs.
- Support commercial initiatives, proposals, and business reviews by contributing CPS expertise and helping develop growth opportunities within existing accounts.
- Build organizational capability by sharing knowledge, mentoring colleagues, and fostering the adoption of CPS best practices throughout the business.
- Collaborate with regional and global stakeholders to align methodologies, enhance service delivery, and contribute to the ongoing evolution of NIQ's Consumer Panel Solutions.
- Bachelor's degree in Business Administration, Marketing, Economics, Statistics, Engineering, or related fields.
- Strong experience in Consumer Panel Services (CPS), HomeScan, Household Panel, Consumer Insights, Market Research, or related areas.
- Proven experience working directly with FMCG manufacturers and/or retail clients.
- Advanced English proficiency.
- Strong consultative and client-facing skills, including interactions with senior stakeholders.
- Ability to translate complex data into compelling business stories and strategic recommendations.
- Experience presenting insights and business cases to clients or leadership teams.
- Strong commercial mindset with the ability to identify growth opportunities and support business retention.
- Ability to influence stakeholders across multiple functions and levels.
- Experience working in matrix and cross-functional environments.
Job ID: R26_0014898
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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