Danish-speaking Solutions Consultant in Sofia, Bulgaria
Next Job Abroad Open · verified Sep 24, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Next Job Abroad. Sofia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support users across phone, email and chat while protecting strong customer satisfaction
- Use CRM, ticketing tools and the knowledge base to resolve questions within agreed service levels
- Work toward call-handling, first-contact resolution and customer satisfaction targets
- Share effective practices with teammates and help improve the knowledge base
- Complete ongoing training to keep your product knowledge current
What you bring
- You communicate fluently in Danish and English
- You bring strong listening, interpersonal and problem-solving skills to customer conversations
- You can follow defined procedures while staying focused on helping customers
- You are self-directed and motivated by customer satisfaction
Who this fits
This suits a Danish- and English-speaking customer service professional who is comfortable supporting users through several channels and following structured processes. You will work onsite in Sofia, Bulgaria, with training provided and no technology background required.
From the employer
Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.
And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.
Join our client in Bulgaria as a Danish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:
- Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our client's comprehensiveknowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-callresolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to theknowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Requirements
What You'll Need:
- Fluent Danish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Self-motivated with a passion for customer satisfaction
The best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.
Benefits
Our client offers:
- Financial support during relocation with relocation bonus €1500
- €2200 montly salary
- Help to find local housing
- Work in moderns office in central Sofia
- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!
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